Frequently asked questions
Messaging and other extra features: frequently asked questions
The automations that take Wazzy beyond appointments: messages to groups of patients, birthday greetings, and what is still to come.
38 questions
Wazzy has extra features around talking to patients and keeping in touch with them, such as Messaging and Birthday greetings. There are others announced as coming soon.
Yes. They use WhatsApp as the main channel for reaching patients.
Not necessarily. Once a feature is set up, Wazzy can handle certain sends or processes without reception preparing each message one by one.
Yes. The clinic decides which features it uses, how they are set up, and, where it applies, which messages actually go out.
Messaging
Messaging lets the clinic build groups of patients and send them WhatsApp messages.
You can use it for notices, campaigns, offers, news or messages tied to a particular date.
To reach particular groups of patients with something that matters to them.
For example, a clinic might send an offer, announce something new, or pass on a one-off piece of information.
Yes. The clinic can build groups or segments of patients to decide who a message should go to.
Yes. Wazzy can propose ways of grouping patients from what it knows, to make preparing a message easier.
The clinic looks at those suggestions and keeps control of the groups and the messages it actually uses.
Wazzy can suggest ways of grouping patients with AI, but the clinic keeps control of which groups it uses.
The team can create or adjust the segments, and decides what message goes to each one.
No. The clinic keeps control of creating the groups and of sending anything out.
Yes. Messaging can be used to write to groups of patients the clinic chooses, including offers, notices, news, Christmas, New Year or any other date.
Yes. The clinic can put an offer into a message, in line with its own approach and with WhatsApp’s terms.
No. For now the clinic decides what the messages say and which groups they go to.
Yes. The patient can reply and carry the conversation on with Wazzy on WhatsApp.
Wazzy can carry the conversation on in natural language.
If the patient wants to book, the assistant can check availability and sort the appointment out where that fits.
Yes. Wazzy can record information about the campaign: which group it went to, the replies that came back, and how many of those replies turned into appointments.
Yes. The results can show the replies that came back and how many of them ended up as appointments.
Not necessarily. The clinic decides which groups or segments should get each message.
No. Reminders are tied to particular appointments that already exist.
Messaging is for writing to groups of patients with something else in mind: notices, offers or campaigns.
Birthday greetings
An automation that sends patients a birthday message on WhatsApp on the day.
Yes. Once the automation is set up, Wazzy sends the message to the patients who meet the conditions you set.
Yes. The clinic can write the message in its own words and its own tone.
Yes. The clinic can put an offer in the message if it wants to use this as a way of keeping patients close.
No. The clinic can use the automation simply to wish the patient a happy birthday.
Wazzy can carry the conversation on over WhatsApp.
If the patient is interested in an offer or wants to book, the assistant can handle it and take them through to the schedule.
Yes. If the patient replies saying they are interested and wants to book, Wazzy can check availability and sort the appointment out.
No. The message can be the start of a conversation with Wazzy, if the patient replies.
General questions about these automations
These are part of the Wazzy extra features, and can be switched on depending on your setup and the commercial terms that apply to your clinic.
Yes. WhatsApp Business Platform messaging costs depend on Meta’s rates and terms, and Meta bills the clinic for them directly.
Meta bills the clinic directly for what it uses on the WhatsApp Business Platform.
Yes. Wazzy works through the official WhatsApp Business Platform infrastructure.
Yes, for anything set up to run on its own.
If a patient replies, Wazzy can carry the conversation on whenever that falls within what it can do.
Yes. The replies are ordinary WhatsApp conversations, and the team can step in whenever it needs to.
Yes. If a patient replies to a message, a birthday greeting or any other automation and wants to book, Wazzy can carry the conversation on and sort the appointment out.
Yes. Automation does not mean Wazzy is free to invent campaigns or offers of its own. The clinic sets everything up and, where it applies, decides which messages go to which groups.
Coming soon
The smart waiting list is a Wazzy feature announced as coming soon, meant to help fill the slots that open up in the schedule.
When it arrives, Wazzy will be able to get in touch with waiting patients and help sort out a new appointment.
Bringing patients back is a Wazzy feature announced as coming soon, meant to get back in touch with patients who have not been in contact with the clinic for a while.
When it arrives, it will let you automate certain messages, following the clinic’s own setup.
Review automation is a Wazzy feature announced as coming soon, meant to ask how things went after certain appointments and invite the patient to leave a review where that fits.
When it arrives, how it behaves will depend on what the clinic sets up.