Wazzy responds to your patients on WhatsApp, checks your schedule in real time, and automatically manages bookings, changes, cancellations, confirmations, and reminders. And when a conversation needs your team, it hands it over with all the context. Everything supervised from your Reception desk.
Wazzy is designed to adapt to the real operations of each clinic: different professionals, treatments, durations, schedules, and calendar rules, all managed via WhatsApp without adding more work to reception.
ALL CONNECTED
Wazzy connects patient care with your clinic's daily operations. When someone writes via WhatsApp, it understands what they need, checks your schedule, executes the corresponding management, and automatically logs every action.
Handle your patients' conversations 24/7, with no calls or waiting.
Check real-time availability and manage bookings, changes, and cancellations according to your clinic's rules.
Monitor conversations, appointments, patients, and activity from a single place, and intervene when Wazzy needs your team.
MORE THAN ANSWERING MESSAGES
Wazzy doesn't just answer questions. It understands each patient's needs, accesses real-time information, takes action based on your schedule, and knows when to ask your team for help.
FROM A MESSAGE TO A CONFIRMED APPOINTMENT
A patient sends a message via WhatsApp. Wazzy understands what the patient needs, checks your clinic’s actual availability, and completes the process without the front desk having to get involved.
Book an appointment, reschedule it, cancel it, or resolve a question about a treatment or service.
Gather the necessary information and identify the service, professional, and conditions to take into account.
Check real availability and propose only valid times according to your clinic's rules.
Book, modify or cancel the appointment and automatically update the corresponding information in your calendar and at the reception desk.
Send the necessary confirmations and reminders. If an exception or a situation requiring human intervention arises, forward the conversation to your team along with all the context.
TOTAL CONTROL, WITHOUT LOSING AUTOMATION
While Wazzy attends to your patients and manages their appointments via WhatsApp, your team remains in control at all times. From the Reception Dashboard, you can view the schedule, review conversations, track the status of each appointment, and step in when necessary.
BEYOND SCHEDULING
Wazzy can streamline day-to-day appointment management with automations designed to reduce no-shows, fill open slots, improve follow-up, and stay in touch with your patients without adding to the reception desk’s workload.
Send automatic confirmations and reminders before each appointment to reduce forgotten appointments and no-shows.
When a slot opens up, Wazzy can notify patients on the waitlist and help fill it as soon as possible.
Coming soon
Send notifications, periodic check-ups, or campaigns to groups of patients directly via WhatsApp.
Automate birthday messages and maintain a closer relationship with your patients without relying on manual tasks.
Automatically resume conversations with patients who haven't interacted with the clinic in a while.
Coming soon
After an appointment, Wazzy can request a rating or invite the patient to leave a Google review.
Coming soon
An assistant who speaks your specialty's language.
FOR THE MEDICAL TEAM
Wazzy includes a reception panel to supervise conversations, patients, schedules, and daily activity. And if your clinic needs to go a step further, you can expand it with a medical CRM designed for the healthcare team to also manage patient clinical information from the same ecosystem.
SECURITY AND PRIVACY BY DESIGN
Wazzy uses the official WhatsApp Business infrastructure and applies security measures to protect the data managed by your clinic, both during transmission and in storage.
FAQs
Before implementing an AI WhatsApp assistant in your clinic, common doubts arise: from how to configure automated messages to compatibility with WhatsApp Business and data privacy. Here we resolve the main questions so you understand how Wazzy works and what benefits it brings to your business.
Wazzy is an AI assistant for clinics that operates through WhatsApp Business and automates patient care and appointment management. It can book, modify, cancel, confirm, and remind patients of appointments, check clinic availability, and hand over conversations to the team when needed. Wazzy includes a reception dashboard from which the clinic can monitor conversations, schedules, patients, and activity.
Wazzy is designed for clinics and health centers that manage appointments and patient conversations via WhatsApp. It is specifically aimed at dental clinics, physiotherapy and osteopathy centers, aesthetic medicine clinics, dermatology, and other healthcare specialties. It can be adapted to clinics with one or multiple professionals, different services, durations, and schedule rules.
Wazzy is an AI assistant, not a chatbot based solely on predefined responses. It can interpret what the patient needs, check schedule information, execute actions such as booking or modifying appointments, and transfer the conversation to the team when the situation requires human intervention.
Wazzy can handle WhatsApp conversations, manage bookings, changes, and cancellations, send confirmations and reminders, check availability, answer frequently asked questions, log activity, and notify the team when a conversation needs human attention. Its goal is to reduce manual reception tasks without losing control over patient care.
Yes. Wazzy can book, modify, and cancel appointments directly from WhatsApp, always according to the schedules, professionals, services, durations, and rules defined by the clinic.
Yes. Wazzy can manage schedules with multiple professionals and take into account which services each one performs, their schedules, availability, and the booking rules defined by the clinic.
No, Wazzy is designed to automate repetitive front desk tasks, not to eliminate human intervention. The team can monitor activity from the Reception Panel and step in when a conversation requires human judgment, an exception, or personalized attention.
When Wazzy detects that a conversation needs human intervention, it can notify the team and escalate it with the available context. In this way, the clinic maintains control over emergencies, complex questions, and situations that should not be resolved automatically.
Yes. Wazzy can handle conversations and manage appointments 24 hours a day, including weekends and periods when the front desk is closed or busy.
Wazzy includes a reception dashboard to manage daily operations related to patients, conversations, schedule, and appointments. In addition, it can be expanded with a medical CRM so that the healthcare team can manage clinical information such as medical histories, documents, images, consents, and patient care follow-up.
Yes. Wazzy can detect when a conversation needs human intervention and alert the team to take over from the reception panel with the conversation context.
Yes. Wazzy informs the patient from the beginning of the first interaction that they are conversing with an artificial intelligence assistant. This measure complies with the transparency obligations set forth in Article 50 of the European Union Artificial Intelligence Act, applicable as of August 2, 2026.
The information is presented clearly so that the patient knows from the beginning that they are interacting with an AI and can decide how to continue the conversation.
Yes. Wazzy applies technical and organizational measures aimed at protecting the data it processes, including access controls, traceability, backups, and monitoring. In addition, it uses the official WhatsApp Business infrastructure.
No. Wazzy is configured according to the clinic's workflow, professionals, services, schedules, and rules. Once implemented, the team can supervise its activity and manage interventions from the Reception Panel without the need for technical knowledge.
CONTACT US
Tell us how you manage your appointments today and we will explain how Wazzy can fit into your clinic.
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