Wazzy answers your clinic’s WhatsApp, books and moves appointments, and alerts your team when it needs to. It is set up with your services, your durations and your booking rules, whatever your speciality.
Sound familiar?
All in one place
The treatment changes and the patient changes, but the work of reception repeats itself in every clinic. Wazzy is set up with your service catalogue, your real durations and your booking rules, records every patient in your reception panel, and brings the whole activity together in one place, so you run your clinic on real figures instead of on what somebody remembers.
A way straight in, with no waiting. They book, move or cancel in seconds, and get the confirmation whether reception is open or not.
The data looks after itself. Every WhatsApp message updates the patient record and the schedule in real time, with no duplicates and nothing out of place.
Take over any chat from the single inbox and look at the real figures: most requested services, attendance rate, and the busy hours you can plan your team around.
Your clinic line is never engaged. The system handles dozens of requests at the same time, out of hours too.
What Wazzy does for your clinic
The treatment changes and the patient changes, but the work of reception repeats itself in every clinic. That is what Wazzy takes on.
Your services, how long each one really takes, your practitioners and your booking rules. Wazzy books by your clinic’s rules, not a generic template.
Booking, rescheduling and cancelling on WhatsApp, handled by itself and in step with the calendar in the reception panel.
Straight answers about opening hours, where you are, how to pay, or how to prepare for each kind of visit, using the information you give it.
Faced with a clinical question, a delicate situation, or anything outside its rules, Wazzy does not improvise: it passes the conversation to your team with the full context, and the patient does not repeat a word.
Every feature is separate: your assistant grows as your centre does.
Wazzy · tomorrow 09:00Hi Emma, a reminder about your check-up tomorrow at 10:30 with Dr Nolan. Can you confirm you are coming?Automatic confirmations and nudges before every appointment, to cut forgotten visits and no-shows.
Wazzy · slot free · today 12:15Hi Owen, a slot has just opened today at 12:15 with Dr Ortega. Would you like it? Reply YES and I will book it for you.When a slot opens up, Wazzy tells the patients who are waiting and helps fill it.
Wazzy · birthday · 08:30Happy birthday, Anna! From everyone at Alvear Clinic. This month you have 10% off your next hygiene appointment.Automatic messages that keep the relationship warm without anyone doing it by hand.
Wazzy · campaign · 128 patientsThe annual orthodontic check-up is now open. Book your slot by replying to this message.Notices, routine check-ups or campaigns to groups of patients over WhatsApp.
Wazzy · no reply · 30 daysHi Carla, a month ago you asked about whitening. Would you like me to book you a free consultation?Picks conversations back up with patients who have not been in touch with the clinic for a while.
Wazzy · after the appointment · 2 hThanks for coming in, George. Would you help us with a Google review? It takes less than a minute.After an appointment, Wazzy asks how it went and invites the patient to leave a Google review.
For clinics that want more than a schedule
The reception panel, included with your assistant, already keeps each patient’s contact details and appointment history. If your clinic also needs clinical notes written by your team, documents and images, and sub-records for children or relatives who book from the same number, that is what the medical CRM adds: the optional extension to the patient record.
Follow-up. Blood test results reviewed and the plan adjusted.
Dr Serra · 14 MarCorrect
First visit. History taken and blood tests requested.
Dr Serra · 20 FebCorrect
Only the team writes this; I never touch the clinical history.
| Date | Service | Practitioner | Origin |
|---|---|---|---|
| 14 Mar | Follow-up | Dr Serra | bot |
| 20 Feb | First visit | Dr Serra | by hand |
FAQs
What we usually get asked by practices that do not fit into a single speciality.
Wazzy is built specifically for clinics and health centres.
Its main specialities today are dental clinics, physiotherapy and osteopathy, aesthetic medicine and dermatology, along with other clinics in the health sector.
Yes. Wazzy starts from setups built for the health sector, but each clinic can adapt its services, practitioners, opening hours, information and rules to the way it actually runs.
Yes. The clinic can set up the different services and treatments it offers, along with everything Wazzy needs to answer patients and direct booking requests properly.
Yes. Wazzy can work with several practitioners and take their availability into account when handling appointments. It can also line practitioner availability up with how busy the rooms are.
To start with, Wazzy has setups for dental clinics, physiotherapy and osteopathy, aesthetic medicine and dermatology.
Each clinic can then adapt the services and content to its own situation.
Yes. The WhatsApp assistant can handle conversations and carry out the jobs you have set up outside reception hours.
That means a patient can look something up or sort an appointment out even when the clinic is closed, always within the rules the clinic sets.
No. Wazzy does not diagnose and does not replace a practitioner’s judgement. It can use what the patient tells it to point a request towards a service or practitioner the clinic has set up, but it makes no medical judgement of its own.
Wazzy is built specifically as an AI assistant for clinics, and it connects artificial intelligence to the real work of reception.
It is not just a chat window: it can tie conversations to patients, check the schedule, handle appointments, apply your clinic’s rules, and leave all of that there for the team in the reception panel.
Meta Tech ProviderWe set Wazzy up with your services, your durations and your booking rules. And if your speciality has quirks we have not seen before, we work through them with you before we start.
