Wazzy takes the day to day running of your dermatology practice off your hands, on WhatsApp: booking and confirming appointments, the instructions before each test, and the yearly check-up reminder for anyone who has not been back in a year.
Sound familiar?
All in one place
Dermatology runs two very different schedules: the medical side, with lesions, acne, psoriasis and check-ups, and the aesthetic side, with laser, peels and treatments that run over several sessions. Wazzy knows the difference, books each kind of appointment with its own length and its own instructions, attaches the photos and reports that come in on WhatsApp to the patient record, and leaves it all in your reception panel, so your team runs the practice on real figures instead of piecing conversations back together.
A way straight in, with no waiting on the phone. They book, send a photo of whatever is worrying them, and get the confirmation with the instructions in the same chat.
Every conversation updates the schedule and the patient record in real time. Photos and reports stop living on the reception phone and go onto the file where they belong.
Step into any chat from the single inbox and look at the figures: the most common reasons for a visit, attendance rate, and the balance between medical and aesthetic dermatology.
Your practice line is never engaged. Wazzy handles dozens of requests at the same time, out of hours too, so no first visit slips away.
What Wazzy does for your dermatology practice
Wazzy takes on the repetitive work around every appointment, so your team’s time goes to the patient in front of them.
Medical and aesthetic dermatology have different lengths, different preparation and different practitioners. Wazzy books each kind of visit into the slot that fits it.
If the patient sends an image or an earlier report, Wazzy attaches it to their record and has it ready for the practitioner before the appointment. Wazzy never assesses it or reads anything into it.
Every appointment is confirmed with what the patient needs to know: come without make-up or nail polish, or stay out of the sun before a laser session.
Anything that needs clinical judgement, or that sounds urgent, goes to your team with the full context, and the patient does not repeat a word.
Every feature is separate: your assistant grows as your practice does.
Wazzy · tomorrow 09:00Hi Emma, a reminder about your check-up tomorrow at 10:30 with Dr Nolan. Can you confirm you are coming?Automatic confirmations and nudges before every appointment, to cut forgotten visits and no-shows.
Wazzy · slot free · today 12:15Hi Owen, a slot has just opened today at 12:15 with Dr Ortega. Would you like it? Reply YES and I will book it for you.When a slot opens up, Wazzy tells the patients who are waiting and helps fill it.
Wazzy · birthday · 08:30Happy birthday, Anna! From everyone at Alvear Clinic. This month you have 10% off your next hygiene appointment.Automatic messages that keep the relationship warm without anyone doing it by hand.
Wazzy · campaign · 128 patientsThe annual orthodontic check-up is now open. Book your slot by replying to this message.Notices, routine check-ups or campaigns to groups of patients over WhatsApp.
Wazzy · no reply · 30 daysHi Carla, a month ago you asked about whitening. Would you like me to book you a free consultation?Picks conversations back up with patients who have not been in touch with the clinic for a while.
Wazzy · after the appointment · 2 hThanks for coming in, George. Would you help us with a Google review? It takes less than a minute.After an appointment, Wazzy asks how it went and invites the patient to leave a Google review.
For practices that need more than a schedule
The reception panel, included with your assistant, already keeps each patient’s contact details and appointment history. If your practice also needs clinical notes written by your team, documents and images filed visit by visit (which you cannot do without when following a lesion), and sub-records for children or relatives who write from the same number, that is what the medical CRM adds: the optional extension to the patient record.
Mole mapping. Four lesions photographed for follow-up. Nothing of concern.
Dr Aranda · 14 MarCorrect
First visit for mild acne on the cheeks. Topical treatment prescribed.
Dr Nolan · 5 FebCorrect
Only the team writes this; I never touch the clinical history.
| Date | Service | Practitioner | Origin |
|---|---|---|---|
| 14 Mar | Mapping | Dr Aranda | bot |
| 5 Feb | First visit | Dr Nolan | by hand |
FAQs
How Wazzy fits the day to day of a dermatology practice, and where its limits are.
Yes. Wazzy is an AI assistant for clinics and it adapts to the way dermatology runs. It can look after patients on WhatsApp, answer questions about the clinic, direct requests, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about services, prices, opening hours and where you are, work out why the patient is getting in touch, point them in the right direction, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. When the patient explains what is wrong, Wazzy uses that along with the criteria your clinic has set to point the request towards the right kind of appointment or practitioner.
This is not a dermatological diagnosis.
Yes, where the clinic has set the criteria for it.
Wazzy can use why the patient is getting in touch to steer them towards the services you have set up, but it does not decide clinically what they need.
No. Wazzy does not make dermatological diagnoses and does not replace a practitioner’s judgement.
Yes. The clinic can set both kinds of appointment up separately, with their own lengths, practitioners or conditions.
Yes. The clinic can set that kind of check-up up as a service or appointment type, with its own length and the practitioners who carry it out.
That does not mean Wazzy assesses the moles or decides whether anything looks suspicious.
No. Wazzy can receive images on WhatsApp, but it does not assess them medically, diagnose from them, or classify a lesion clinically on the strength of a photograph.
Yes. The clinic can set up services and practitioners from both sides in the same place, and tie each appointment to the right practitioners and rules.
Wazzy still works from the criteria the clinic sets to direct requests, and takes no clinical decisions.
Wazzy does more than answer questions.
It can work out why the patient is getting in touch, point them in the right direction, check real availability, handle appointments, and tie the conversation to what happens in the reception panel.
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