Meta Tech ProviderLet Wazzy handle the reminder, you handle the patient
Send automatic appointment reminders to your patients and get your no-shows under control.
No lock-inGuided setupNo technical know-how needed
Extra feature
Sending automatic appointment reminders on WhatsApp
Wazzy sends the reminder on WhatsApp by itself, and if the patient confirms, cancels or asks to move the appointment, the schedule updates on its own. No calls from your team, and no gaps that nobody notices until the next day.
Rivas ClinicBusiness account
Hoy
Hi Charles. A reminder about your appointment tomorrow, Thursday the 16th, at 10:00 with Dr Crane (hygiene). Will you be able to come?
I need to change it
No problem. Tomorrow I have 12:30 and 17:00 free, and Friday at 9:00. Which suits you better?
Friday at 9
Done: your hygiene appointment is Friday the 17th at 9:00 with Dr Crane. See you Friday!
What a no-show really costs
Cut no-shows at your clinic with automatic WhatsApp reminders
A patient who does not turn up leaves more than a gap in the schedule: a practitioner with nothing to do, time that can never be billed, and often another patient on the waiting list who would gladly have taken it. That is the difference between a schedule that holds itself together and one that depends on every patient remembering.
Avoiding that gap with Wazzy could not be simpler.
−34%average no-show rateFrom our own studies on automatic appointment reminders, against sending no reminder at all.
From a booked appointment to a confirmed one
Three steps, nothing done by hand
From the moment the appointment is booked to the moment it is confirmed or moved, your team does not have to touch a thing.
The reminder goes out
Wazzy sends the reminder on WhatsApp the day before the appointment, with the date, the time and the practitioner.
The patient replies
They can confirm, cancel or ask to move it by tapping a button or simply writing back. No phone call, no app to open.
The schedule updates itself
If the patient cancels, the slot opens up. If they ask to move it, Wazzy checks availability and sorts out a new date with them.
What changes in your clinic
Fewer gaps, fewer calls, more control
All of this happens on its own, from the first day you switch the feature on.
So your team stops spending its day chasing gaps by hand.
- Fewer no-shows
The reminder arrives on the channel the patient already uses every day, not a call or a text they may never answer.
- Less work for your team
Nobody has to ring round one by one to confirm tomorrow’s schedule.
- Gaps spotted straight away
A cancellation frees the slot there and then, not when somebody checks WhatsApp in the morning.
- Nothing for the patient to learn
Confirming or cancelling is as simple as replying to a message.
Nothing goes unrecorded
Every confirmation and every change, in your daily brief
Every confirmation, cancellation and change shows up on its own in the daily brief in the reception panel. Each morning you will know how many appointments were confirmed, how many moved and which slots opened up, without reading back through a single conversation.
No more guessing. With real figures in front of you, you can see what is working and decide what to change.
Up to date, at 9:10
From yesterday’s reminders
9confirmed2moved1slot freed
Thursday’s 17:00 slot is available again.
FAQs
Frequently asked questions about appointment reminders
What people usually ask us before switching automatic reminders on.
They are automatic WhatsApp messages Wazzy sends before an appointment, to remind the patient and make it easy for them to confirm, cancel or move it.
Yes. Reminding people ahead of time, and making it easy to confirm, cancel or move an appointment, can cut the number of people who simply do not turn up, and free up the slots that were never going to be used.
The clinic decides when it wants them sent.
For example, you can set the reminder to go out the day before at a particular time.
Yes. The clinic can set up more than one reminder for each appointment.
They can use the options in the message, or simply write back.
Wazzy reads the reply and records the confirmation against the appointment.
The action is recorded in Wazzy.
If they confirm, the team can see that. If they cancel, the schedule can free the slot. If they move it, Wazzy can update the schedule with the new time you agreed.
Yes. Reminders are built from the appointments in the schedule, and the patient’s replies are tied back to the right appointment.
Silence on its own is not a confirmation, and it is not a cancellation either.
The appointment keeps whatever status fits the way the clinic has set things up.
Yes. The message can be adapted to how the clinic works and how it sounds, within the options available.
Yes. WhatsApp Business Platform messaging costs depend on Meta’s rates and terms, and Meta bills the clinic for them directly.
Meta Tech Provider