Wazzy sends the automated reminder via WhatsApp, and if the patient confirms, cancels, or asks to reschedule, the calendar updates automatically. No calls from your team, no gaps that no one notices until the next day.
THE REAL COST OF A NO-SHOW
A patient who doesn’t show up doesn’t just leave a gap in the schedule: it leaves a healthcare professional idle, time that can no longer be billed, and, often, another patient on the waiting list who could have filled that slot. Our studies on automatic appointment reminders show an average reduction of 34% in no-shows compared to not sending any reminder at all. The difference between a schedule that runs on its own and one that depends on each patient’s memory.
Avoiding that gap with Wazzy couldn't be easier.
FROM THE SCHEDULED APPOINTMENT TO THE AUTOMATED REMINDER
From the moment the appointment is scheduled until it is confirmed or rescheduled, your team doesn't have to touch a thing.
Wazzy sends the reminder via WhatsApp the day before the appointment, including the date, time, and professional.
You can confirm, cancel or request to change the appointment by tapping a button or simply replying by text. There is no need to call or log into any app.
If the patient cancels or requests a change, Wazzy automatically reschedules according to your clinic's real-time availability. Your team doesn't have to check the chat to know what happened.
WHAT CHANGES IN YOUR CLINIC
All of this happens automatically, from the very first day you activate the feature.
This way your team stops wasting time managing gaps manually
EVERYTHING IS RECORDED
The confirmations, cancellations, and rescheduling handled by this function are automatically reflected in Wazzy CRM's daily report: you'll know every morning how many appointments confirmed themselves, how many changed, and which time slots became available, without having to review the conversation message by message.
Stop guessing and start scaling: with accurate real-time metrics, every decision you make is a sure step towards maximum efficiency for your facility.
FAQs
It is an automated message sent via WhatsApp to notify a patient about an already scheduled appointment, allowing them to confirm, cancel, or request to reschedule it directly from the chat, without manual intervention from the clinic staff.
The WhatsApp reminder allows button responses (confirm, cancel, reschedule) and automatic rescheduling, while an SMS is plain text without that interaction: to manage a change, the patient has to call the clinic. In addition, WhatsApp has higher open rates than SMS, being the channel most patients already use daily.
The message includes quick reply buttons (confirm, cancel, change) in addition to allowing free-text replies. It does not require the patient to know how to use any special WhatsApp feature.
No, as soon as your calendar is connected to Wazzy, reminders are automatically enabled for all appointments.
Yes. Wazzy uses the official WhatsApp Business (Meta) API, not an unauthorized number or integration. This ensures that messages are delivered reliably and in accordance with WhatsApp's terms of service.
Wazzy provides the means to send them, but the message cost is billed and collected directly by WhatsApp/Meta, not Wazzy.
Patient data (name, phone number, appointment history) is hosted on servers located within the European Union.
Yes. By using the official WhatsApp Business API, messages travel encrypted and under Meta's infrastructure, and patient data is managed and stored on servers within the EU.
Wazzy notifies you or your team, but the appointment remains exactly as it was scheduled. Wazzy does not cancel or modify any appointment if the patient does not respond.
FEWER POTHOLES, FROM THE FIRST WEEK
Send automated appointment reminders to your patients and take control of your no-shows
Spanish Spanish 
English
