About Wazzy: frequently asked questions

It means Wazzy is built specifically to help with patient contact and the day to day running of a clinic, using artificial intelligence.

On WhatsApp the patient writes in their own words. The assistant understands the request, answers with your clinic’s information and carries out the actions you have set up, such as handling an appointment or passing the conversation to your team.

Wazzy takes on part of patient contact and part of the daily work of reception, joining conversations up with the schedule, the appointments and the way the clinic actually runs.

It can answer questions, point the patient towards the right service, check availability, book, reschedule or cancel appointments, record what it did in the reception panel, and hand the conversation to your team when it needs to.

The core of Wazzy is the WhatsApp assistant and the reception panel. The Wazzy schedule is part of that panel and holds all availability and appointments in one place.

From there your clinic manages patients, conversations, appointments, practitioners, rooms and operational analytics. Wazzy can also be extended with the extra features and with the optional medical CRM.

Not in the usual sense. Wazzy is an AI assistant for clinics.

Its WhatsApp assistant holds a conversation in natural language, understands what the patient needs and can act on it, checking availability or handling an appointment, without a closed menu of buttons.

Wazzy is built to take on repetitive tasks and the conversations that do not need a person, not to take control away from your team.

Reception sees conversations in real time and can take over at any moment, on any conversation that needs a person.

No. Appointments are one of its main jobs, but Wazzy is an AI assistant for clinics: it also answers patient questions, gives information about the clinic, points requests in the right direction, hands conversations to your team, and connects all of that to the reception panel.

Wazzy is built specifically for clinics and health centres.

Its main specialities today are dental clinics, physiotherapy and osteopathy, aesthetic medicine and dermatology, along with other clinics in the health sector.

The core of Wazzy is two connected parts: the WhatsApp assistant and the reception panel.

The WhatsApp assistant looks after the patient and does what the conversation calls for; the reception panel lets the team watch over how things run and holds the Wazzy schedule, where availability and appointments live. On top of that core you can add extra features and the medical CRM.

Wazzy is the whole AI assistant for clinics. The WhatsApp assistant is the part of Wazzy that talks to patients directly.

Wazzy includes the WhatsApp assistant and the reception panel, which holds the schedule and the tools the team works with. It can also be extended with extra features and the medical CRM.

The WhatsApp assistant faces the patient: it talks, it answers, and it can book, move or cancel appointments.

The reception panel faces the clinic team: it is where you watch conversations, patients, the schedule, appointments and activity, and step in when you need to.

It is how we explain the way the different parts of the product connect inside a single system. It is not a module, and it is not a separate product.

The WhatsApp assistant looks after the patient and the reception panel lets the team watch over how things run, from the same system. The Wazzy schedule is part of that, and it ties the conversation to availability and appointments. From there you can add extra features and the medical CRM.

The WhatsApp assistant and the reception panel are the core of Wazzy. The schedule is built into the reception panel.

From there the clinic can extend Wazzy with the medical CRM and switch on the extra features it needs, such as appointment reminders, messaging, birthday greetings and the other automations available.

The reception panel is the part of Wazzy built for the clinic team. It is where your team watches over conversations, patients, the schedule, appointments and activity, and steps in when it needs to.

The medical CRM is an optional Wazzy add-on for the clinical team. It adds clinical notes, documents, images, x-rays and consent evidence on top of the operational information Wazzy already holds.

No. WhatsApp is the main channel for talking to the patient, but Wazzy is a bigger system than that.

The team works from the reception panel and the Wazzy schedule, and can extend the system with extra features and, if it needs to, with the medical CRM.

No. Wazzy works from its own schedule and its own reception panel, so you can use it without connecting it to any other management software. The only external integration available today is Google Calendar.

Yes. The clinic can set up the different services and treatments it offers, along with everything Wazzy needs to answer patients and direct booking requests properly.

Yes. Wazzy can work with several practitioners and take their availability into account when handling appointments. It can also line practitioner availability up with how busy the rooms are.

Yes. The WhatsApp assistant can handle conversations and carry out the jobs you have set up outside reception hours.

That means a patient can look something up or sort an appointment out even when the clinic is closed, always within the rules the clinic sets.

No. Wazzy does not diagnose and does not replace a practitioner’s judgement. It can use what the patient tells it to point a request towards a service or practitioner the clinic has set up, but it makes no medical judgement of its own.

Wazzy is built specifically as an AI assistant for clinics, and it connects artificial intelligence to the real work of reception.

It is not just a chat window: it can tie conversations to patients, check the schedule, handle appointments, apply your clinic’s rules, and leave all of that there for the team in the reception panel.

No. Wazzy is an AI assistant for clinics.

It comes with a reception panel for handling patients, conversations, appointments, the schedule and the daily running of the clinic. Clinics that need it can also extend Wazzy with a medical CRM for the patient’s clinical information.

An ordinary chatbot usually runs on menus, buttons or set paths.

Wazzy holds conversations in natural language. The patient explains what they need in their own words, and Wazzy uses that to answer, point them in the right direction, and do things like book or change an appointment.

An ordinary CRM is mostly about storing and organising information on clients or patients.

Wazzy is an AI assistant for clinics that starts from the conversation and the work: it looks after the patient on WhatsApp, can act on the schedule, and ties all of that to the reception panel. The medical CRM is an optional add-on for clinics that also need to handle clinical information.

An online booking page usually lets the patient see what is free and pick a slot.

Wazzy adds a conversation on top: the patient explains what they need on WhatsApp, asks questions, gets pointed in the right direction, and sorts their appointment out in the same chat. All of that is also wired into the reception panel and your clinic’s schedule.

Wazzy takes on part of what reception normally does over WhatsApp: answering questions and handling appointments.

But it does not set out to replace everything a reception team does. It is built to work alongside the people at the clinic, who watch the conversations and step in when they need to.

No. The medical CRM is an optional add-on.

Wazzy can be used with its WhatsApp assistant and the reception panel, schedule included, without the clinical features.

No. Wazzy is built specifically as an AI assistant for clinics and health centres.

That focus is what lets the product, the setups and the processes fit the way a clinic actually works.

Wazzy is aimed mainly at medium and large clinics running several practitioners, a decent number of patients, and a reception with plenty of conversations and appointments.

It can be used in smaller clinics too, but the focus is on places where taking reception work off people’s hands makes the biggest difference.

Yes. Although Wazzy is aimed mainly at medium and large clinics, a smaller one can use it too if it needs to take WhatsApp and appointment handling off its hands.

Chains are not the main focus of the product today.

Wazzy is aimed mostly at individual medium and large clinics. Features for running several sites will be looked at as the product grows.

Yes. Wazzy can look after people getting in touch with the clinic for the first time and patients who have been before. When the patient is already in Wazzy, what they do is tied to their record, their conversations and their appointment history.

Yes. The team can step in from the inbox in the reception panel or reply straight from the WhatsApp Business app. As soon as a person takes over, the WhatsApp assistant stops replying automatically in that conversation.

Wazzy can take on part of patient care and part of the work of reception.

Among other things it can answer questions on WhatsApp, point requests in the right direction, handle bookings, changes and cancellations, send certain messages and reminders where those are switched on, and hand conversations to the team. What is available depends on the setup and on which features each clinic has switched on.

Not necessarily. The WhatsApp assistant can run on the same WhatsApp Business number the clinic already uses, where the technical conditions for coexistence are met, so the team carries on using the WhatsApp Business app.

No. The clinic can carry on using the WhatsApp Business app on the same number while Wazzy runs alongside it, through Meta’s official capabilities.

That person takes over the conversation and carries on talking to the patient directly.

The WhatsApp assistant stops replying automatically while the team is handling it, so the two never talk over each other.

Yes. The team can see every conversation, including the ones Wazzy is handling on its own, and step in whenever it wants.

Yes. The conversations show in the Wazzy inbox and can be watched while the assistant handles them. The team can step in whenever it needs to.

Not entirely. Wazzy starts from standard setups and services for different kinds of clinic. Each customer then adapts that to their own services, their own way of working and their own needs.

No. Wazzy is built so the clinic team can use it without any technical background. Setup is guided, and the configuration is built around the way each clinic runs.

No. Wazzy does not change the rules, the information or the behaviour the clinic has set up, on its own.

It can spot questions it could not answer and flag gaps in the knowledge base, so the team can look at them and decide whether to update anything.

Wazzy is there to take the repetitive load off reception, and to stop patient care depending on somebody being free to answer every message the moment it arrives.

The idea is that the clinic takes the everyday conversations and jobs off its hands while the team keeps watch and can step in.

Because clinics have their own needs around patient care, the schedule, practitioners, rooms, health information and working with reception.

Being built for that is what lets Wazzy work as an AI assistant that fits those processes, rather than a general tool for any kind of business.

Yes. Wazzy is built to work alongside the team.

It can take certain conversations and jobs on its own, while people watch what is happening and step in whenever something needs human judgement or a personal touch.

No. The patient talks to the clinic on WhatsApp as they always would. They do not install Wazzy or log into anything different.

The reception panel and the rest of Wazzy are used by the clinic team.

Yes. In the European Union, AI systems that deal with people directly have to tell them from the start of the first exchange that they are talking to an artificial intelligence system, unless it is obvious.

So the first Wazzy message tells the patient the conversation is being handled by an AI. It also gives them a way to reach the relevant data protection information, so they can see how their personal data is handled.

Yes. As far as the patient is concerned, the channel is still WhatsApp. Nothing to download, nothing new to learn.

Not necessarily. Wazzy has its own schedule and reception panel, and it is focused on patient care, conversations and appointments. It does not currently integrate with third party clinical management software; the only outside integration available is Google Calendar.