Frequently asked questions
Clinics and specialities: frequently asked questions
How Wazzy fits the way each speciality works: which services it handles, how it directs requests and what it never decides on its own.
178 questions
Dental clinics
Yes. Wazzy is an AI assistant for clinics and it adapts to the way a dental clinic runs. It can look after patients on WhatsApp, answer questions, point requests in the right direction, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about the clinic, explain the services and prices you have set up, point the patient in the right direction based on what they describe, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. Wazzy has ready-made setups and structures for dental clinics to start from.
From there, each clinic adapts its services, practitioners, hours, prices, information and rules.
Not necessarily. Wazzy starts from a structure built for dentistry, which the clinic then changes and fills out with the treatments and services it actually offers.
Yes. The clinic can set up whatever it offers and tie each one to the practitioners, hours and anything else it needs.
Wazzy works with whatever services the clinic has set up: first visits, check-ups, hygiene appointments, orthodontics, implants, root canals, periodontics, cosmetic dentistry or anything else.
Each service can be tied to the practitioners who do it, how long it takes, and the scheduling rules that apply.
Yes. When the patient explains what is wrong, Wazzy uses that along with the criteria your clinic has set to point the request towards the right service or practitioner.
This is not a dental diagnosis.
Wazzy can ask what is wrong, or what they need the appointment for.
With that it can work out which service or kind of visit fits before it looks at availability.
Yes. It can ask follow-up questions to understand why they are getting in touch and match it to the services the clinic has set up.
It makes no clinical judgement and does not diagnose the problem.
No. Wazzy can point a request towards the services the clinic has set up, but deciding the treatment is for the dentist or the practitioner.
No. Wazzy does not make dental diagnoses and does not stand in for a practitioner’s judgement.
It can use the patient’s own description to point the booking in the right direction.
For example, it can match certain descriptions to the criteria the clinic has set, and steer the patient towards a consultation or a service.
That is not reading the symptoms clinically, and it is not a diagnosis.
Yes. The clinic can set the first visit up as a service and decide which practitioners can take it, how long it lasts, and the scheduling rules that apply.
Yes. When the patient does not know exactly what they need, the clinic can set Wazzy up to steer them towards a first consultation or whichever service fits the way it works.
Yes. When a treatment takes several visits, Wazzy can handle those appointments in the schedule, following how the clinic works.
It does not decide the treatment plan or how many sessions are needed.
Yes. The clinic can set up check-ups, follow-ups and other appointment types, and tie them to the right practitioners and lengths.
Yes, as long as each appointment and service is set up properly.
A patient might have separate appointments with the dentist, the hygienist and others, and each is handled against its own availability.
Yes. Wazzy can give whatever prices the clinic has put in its knowledge base.
If a price is not there, or depends on a consultation first, Wazzy says so and can steer the patient towards a consultation.
Wazzy can pass on prices or terms the clinic has set up.
When the cost depends on a clinical assessment, tests or a treatment plan of their own, Wazzy tells the patient they need a consultation before anything can be settled.
It can give the general information the clinic has set up about the service.
What it says is general, and it does not stand in for the practitioner explaining things to that particular patient.
Yes. It can explain the finance options and terms the clinic has set up.
Yes. It can tell the patient about the insurers, schemes or terms the clinic has set up.
Yes. The clinic can set up dentists, hygienists, orthodontists, implantologists or anyone else, and tie them to the services they carry out and when they are free.
Yes. The clinic can say which practitioners can carry out each service, so Wazzy takes that into account when checking availability.
Yes. A practitioner can be tied to different services in the clinic’s setup.
Yes. Rooms can be set up as scheduling resources whenever an appointment needs one.
Yes. When both are needed, Wazzy takes the practitioner’s availability and the room’s availability into account, so it only offers a slot when both are free.
For now, scheduling resources means practitioners and rooms.
Particular equipment is not part of the standard setup today.
Yes. Each service can have its own length, so Wazzy allows the right amount of time when it checks availability.
Yes. The patient can check availability, book, move or cancel on WhatsApp with nobody from reception logged in, always within the clinic’s setup.
Yes. If they ask for a particular practitioner and that practitioner carries out the service, Wazzy can go straight to their availability.
When several practitioners can carry out the service, Wazzy can look across whoever fits, following the clinic’s setup.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, such as telling the patient to call the right emergency number.
Wazzy does not make a clinical judgement on its own.
No. Wazzy does not judge clinically how serious a dental problem is.
It can apply the protocol you set when it spots something that may need urgent attention, but the medical judgement belongs to a practitioner.
No. Wazzy can receive photographs and x-rays, but it does not read them dentally or diagnose from them.
Wazzy can tell the team the file has come in.
If the clinic uses the medical CRM, it can offer the team the option of attaching it to the patient record, always with a person confirming.
Yes. When a parent or guardian books for their children from the same number, Wazzy can work that way.
If the clinic uses the medical CRM, sub-records keep the different patients on that number properly apart.
It extends the patient record with clinical information, practitioner notes, documents, images, x-rays and consent evidence.
Not as a standard feature today.
The core of the medical CRM is shared across specialities, and a dental chart is not part of what is available today.
Yes. X-rays and other documents can be attached to the patient’s clinical file when the authorised team puts them there.
The team, or the practitioner where they have the permissions, records an absence from the reception panel.
If that absence affects existing appointments, Wazzy can tell the affected patients on WhatsApp and talk through a new appointment with them.
Yes. It can get in touch with each affected patient, check new availability and sort out a new appointment with them one by one.
Wazzy does not pick a new date on its own without the patient.
Yes. Wazzy is aimed particularly at clinics where reception juggles the conversations and appointments of several practitioners.
Yes. A clinic that combines general dentistry, orthodontics, implants, periodontics, hygiene and other services can set all of its practitioners and services up inside Wazzy.
Wazzy is built to connect the WhatsApp conversation to how the clinic actually runs.
It does more than answer questions: it can direct the request, check availability, handle appointments and tie all of that back to the reception panel.
An online booking page usually shows availability for the patient to pick from.
Wazzy lets the patient explain what they need first, ask questions and get pointed in the right direction, and then book inside the WhatsApp conversation.
Physiotherapy and osteopathy
Yes. Wazzy is an AI assistant for clinics and it adapts to physiotherapy practices. It can look after patients on WhatsApp, answer questions, point requests in the right direction, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Yes. Wazzy can be used in physiotherapy practices, osteopathy practices, or clinics that do both.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about services, prices and opening hours, work out what the patient needs, direct the request, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. Wazzy has ready-made setups and structures for physiotherapy and osteopathy to start from.
From there, each clinic adapts its services, practitioners, hours, prices and rules.
Not necessarily. Wazzy starts from a structure the clinic then changes and fills out with the services it actually offers.
Yes. The clinic can set up its services and tie them to the right practitioners, lengths, hours and scheduling rules.
Wazzy works with whatever the clinic has set up: first assessments, physiotherapy sessions, osteopathy, rehabilitation, follow-ups or anything else the practice offers.
Exactly what is there depends on what each clinic actually does.
Yes. When the patient explains what is wrong, Wazzy uses that along with the criteria your clinic has set to point the request towards a service or practitioner that fits.
This is not a physiotherapy assessment, and it is not a diagnosis.
Wazzy can ask follow-up questions to understand what they need before it looks at availability.
For example, it can ask what brought them in, when that helps pick the right service or practitioner.
Yes. It can ask follow-up questions and use the criteria your clinic has set to point them towards a first assessment or the right service.
It does not diagnose, and it does not decide the treatment.
Yes. It can ask the patient to describe briefly why they are getting in touch, and use that to direct the request, following the clinic’s setup.
It makes no clinical judgement.
It can use the patient’s description to steer the conversation towards the services you have set up.
It does not read symptoms clinically, does not diagnose injuries, and does not stand in for a physiotherapist’s assessment.
No. Wazzy does not make medical or physiotherapy diagnoses.
Not as a clinical decision.
It can steer the patient towards a first assessment or one of the services you have set up, but deciding the treatment is for the practitioner.
Not as a clinical decision.
It can direct the request using the services and criteria the clinic has set up, but it does not decide clinically which one the patient needs.
Yes. The clinic can set the first assessment up as its own service, with its own length, practitioners and scheduling rules.
Yes. The clinic can set both kinds of appointment up separately, with their own lengths, practitioners or rules where needed.
Yes. Wazzy can handle whatever appointments the patient needs in the schedule.
How many sessions and what the treatment plan is are for the practitioner to decide.
Yes, where the clinic’s way of working and its availability allow it.
Wazzy can handle several appointments, but it does not decide on its own how many sessions the patient needs.
It can handle several appointments within one course of treatment, but it does not decide on its own how often those sessions should be.
Whether sessions are needed and how often is for the practitioner to say.
Yes. The clinic can set a different length for each service: a first assessment, a follow-up session, or anything else.
Yes. The clinic can set up physiotherapists, osteopaths or anyone else, and tie them to the services each one carries out.
Yes. The clinic can say which practitioners can carry out each service, so Wazzy takes that into account when checking availability.
Yes. A practitioner can be tied to different services in the clinic’s setup.
Yes. If the clinic works with several practitioners, each appointment can go to the right one by service and by availability.
Yes. If they ask for a particular practitioner and that practitioner carries out the service, Wazzy can go straight to their availability.
When several practitioners can carry out the service, Wazzy can look across whoever fits, following the clinic’s setup.
Yes. Rooms can be set up as scheduling resources whenever a service needs one.
Yes. When both are needed, Wazzy takes the practitioner’s availability and the room’s availability into account, so it only offers a slot when both are free.
For now, scheduling resources means practitioners and rooms.
Particular equipment is not part of the standard setup today.
Yes. The patient can check availability, book, move or cancel on WhatsApp with nobody from reception logged in, always within the clinic’s setup.
Yes. Wazzy can handle the request and update the schedule accordingly.
Yes. Wazzy can give whatever prices the clinic has put in its knowledge base.
Yes. It can pass on prices, terms or anything else the clinic has set up about packages.
Not as a standard feature today.
Wazzy does not specifically track how many sessions are left on a prepaid package.
Yes. It can explain the insurers, schemes or terms the clinic has set up.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, such as telling the patient to call the right emergency number.
Wazzy does not make a medical judgement about how urgent it is.
No. Wazzy does not judge clinically how serious symptoms are and does not stand in for a practitioner’s assessment.
No. Wazzy can receive those files on WhatsApp, but it does not read their contents medically.
Wazzy can tell the team a file has come in.
If the clinic uses the medical CRM, it can offer the team the option of attaching it to the patient record, always with a person confirming.
It extends the patient record with clinical notes, practitioner notes, documents, images and consent evidence.
For now the core of the medical CRM is shared across specialities.
Not as a standard feature today.
Handling packages or prepaid sessions specifically is not part of the medical CRM core today.
The team, or the practitioner where they have the permissions, records an absence from the reception panel.
If it affects existing appointments, Wazzy can tell the affected patients on WhatsApp and talk through a new appointment with them.
Yes. It can get in touch with each patient, check new availability and sort out a new appointment.
It does not pick a new date on its own without the patient.
Yes. The clinic can set up both, their services, and the practitioners who work in each.
Yes. It can work with different services and practitioners in the same clinic, as long as they are set up properly.
Wazzy does more than answer questions.
It can use what brought the patient in to point them in the right direction, check real availability, handle appointments, and tie the conversation to what happens in the reception panel.
An online booking page usually lets the patient pick straight from a list of free slots.
Wazzy lets the patient explain what they need first, get their questions answered and be pointed in the right direction, before finding and booking the appointment inside WhatsApp.
Aesthetic medicine
Yes. Wazzy is an AI assistant for clinics and it adapts to the way aesthetic medicine runs. It can look after patients on WhatsApp, answer questions about the treatments and prices you have set up, direct requests, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about services, prices, finance, opening hours and where you are, work out what the patient is after, direct the request, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. Wazzy has ready-made setups and structures for aesthetic medicine to start from.
From there, each clinic adapts its treatments, practitioners, hours, prices, information and rules.
Not necessarily. Wazzy starts from a structure built for aesthetic medicine, which the clinic then changes and fills out with what it actually offers.
Yes. The clinic can set up what it offers and tie each service to the right practitioners, lengths, hours and scheduling rules.
Wazzy works with whatever the clinic has set up: first consultations, check-ups, facial and body treatments, injectables or anything else the practice offers.
Each service can be tied to practitioners, a length and scheduling rules.
Yes. When the patient explains what they want to improve, or asks about a particular treatment, Wazzy uses that along with the criteria your clinic has set to point the request towards the right service or consultation.
This is not a medical recommendation.
Wazzy can ask follow-up questions to understand better what they are after.
With that it can steer the conversation towards a first consultation or the services you have set up, without deciding clinically which treatment they need.
Yes. It can ask follow-up questions and steer the patient towards a first consultation or one of the services you have set up, where that fits.
It does not decide clinically which treatment is right.
Not as a clinical recommendation of its own.
It can explain the treatments the clinic offers and point the patient in a direction based on the criteria you set, but which treatment is right is for the practitioner to say.
No. Wazzy does not decide on contraindications, medical suitability or clinical eligibility.
That assessment belongs to the practitioner.
No. Wazzy does not make medical diagnoses and does not stand in for a practitioner’s assessment.
It can give the general information the clinic has set up, but assessing contraindications, risks or suitability for a particular person belongs to the practitioner.
Yes. The clinic can set the first consultation up as its own service, with its own length, practitioners and scheduling rules.
Yes. The clinic can set a consultation up as its own service, with its own length and practitioners.
Yes. The clinic can set those appointment types up separately, with their own lengths, practitioners or conditions.
Yes. Check-ups can be set up as their own appointments and tied to the right practitioner, length and scheduling rules.
Yes. Wazzy can handle the appointments needed, following how the clinic works.
It does not decide on its own what the medical plan is, or how many sessions the patient needs.
Yes, where the clinic’s way of working and its availability allow it.
How many sessions and how far apart they are is for the practitioner or the clinic to decide; Wazzy handles the appointments.
Yes. Each service can have its own length, so the schedule allows the right amount of time.
Yes. It can give whatever the clinic has set up about its services: a general description, conditions, roughly how long it takes, and so on.
It does not stand in for the practitioner explaining things to that particular patient.
Yes. Wazzy can give whatever prices the clinic has put in its knowledge base.
If the price depends on a consultation or on that person’s own circumstances, Wazzy says so and steers them towards a consultation.
Only where the clinic has set up firm information that allows it.
If the price depends on a medical assessment, how much product is used, the number of sessions or anything else particular to that person, Wazzy tells the patient the quote will be settled after their consultation.
Yes. It can explain the finance options and terms the clinic has set up.
Yes. It can pass on any offers the clinic has set up.
It does not invent offers or terms the clinic has not decided on.
Yes. The clinic can set up doctors, nurses or anyone else, and tie them to the services each one carries out.
Yes. The clinic can say which practitioners can carry out each service, so Wazzy takes that into account when checking availability.
Yes. If they ask for a particular practitioner and that practitioner carries out the service, Wazzy can go straight to their availability.
When several practitioners can carry out the service, Wazzy can look across whoever fits, following the clinic’s setup.
Yes. Rooms can be set up as scheduling resources whenever a service needs one.
Yes. When both are needed, Wazzy takes the practitioner’s availability and the room’s availability into account, so it only offers a slot when both are free.
Yes. The patient can check availability, book, change or cancel on WhatsApp with nobody from reception logged in, always within the clinic’s setup.
Yes. Wazzy can handle the request and update the schedule accordingly.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, such as telling the patient to call the right emergency number.
Wazzy does not judge on its own how serious it is.
No. Wazzy does not judge clinically how serious a reaction is and does not stand in for a practitioner’s assessment.
No. Wazzy can receive images on WhatsApp, but it does not assess them medically, diagnose from them, or recommend a treatment on the strength of them.
Wazzy can tell the team the file has come in.
If the clinic uses the medical CRM, it can offer the team the option of attaching it to the patient record, always with a person confirming.
It extends the patient record with clinical notes, practitioner notes, documents, images and consent evidence.
Yes. Photographs and other documents can be attached to the patient’s clinical file when the authorised team puts them there.
The team, or the practitioner where they have the permissions, records an absence from the reception panel.
If it affects existing appointments, Wazzy can tell the affected patients on WhatsApp and talk through a new appointment with them.
Wazzy does more than answer questions.
It can work out what the patient is after, direct the request, check real availability, handle appointments, and tie the conversation to what happens in the reception panel.
An online booking page usually lets the patient pick a service and a slot straight away.
Wazzy lets the patient explain what they are after first, get their questions answered and be pointed in the right direction, before booking inside WhatsApp.
Dermatology
Yes. Wazzy is an AI assistant for clinics and it adapts to the way dermatology runs. It can look after patients on WhatsApp, answer questions about the clinic, direct requests, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about services, prices, opening hours and where you are, work out why the patient is getting in touch, point them in the right direction, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. Wazzy has ready-made setups and structures for dermatology to start from.
From there, each clinic adapts its services, practitioners, hours, prices, information and rules.
Not necessarily. Wazzy starts from a structure built for dermatology, which the clinic then changes and fills out with what it actually offers.
Yes. The clinic can set up what it offers and tie each service to the right practitioners, lengths, hours and scheduling rules.
Wazzy works with whatever the clinic has set up: first appointments, check-ups, dermatology consultations and any other kind of visit the practice offers.
Each service can be tied to practitioners, a length and scheduling rules.
Yes. When the patient explains what is wrong, Wazzy uses that along with the criteria your clinic has set to point the request towards the right kind of appointment or practitioner.
This is not a dermatological diagnosis.
Wazzy can ask follow-up questions to understand why they are getting in touch before it looks at availability.
Where that helps, it uses the answer to steer the patient towards the right kind of appointment, following the clinic’s setup.
Yes. It can ask follow-up questions and use the criteria the clinic has set to steer them towards a first consultation or the right kind of visit.
It does not diagnose.
Yes, where the clinic has set the criteria for it.
Wazzy can use why the patient is getting in touch to steer them towards the services you have set up, but it does not decide clinically what they need.
No. Wazzy does not make dermatological diagnoses and does not replace a practitioner’s judgement.
Not as a clinical decision.
It can steer the patient towards a consultation or the services you have set up, but deciding the treatment is for the practitioner.
Yes. The clinic can set the first appointment up as its own service, with its own length, practitioners and scheduling rules.
Yes. The clinic can set both kinds of appointment up separately, with their own lengths, practitioners or conditions.
Yes. The clinic can set that kind of check-up up as a service or appointment type, with its own length and the practitioners who carry it out.
That does not mean Wazzy assesses the moles or decides whether anything looks suspicious.
Yes. Wazzy can handle whatever appointments the patient needs in the schedule.
Whether follow-up is needed, how often, and what the plan is, are for the practitioner to decide.
Yes, where the clinic’s way of working and its availability allow it.
Wazzy can handle several appointments, but it does not decide on its own how many the patient needs.
Yes. Each service can have its own length, so the schedule allows the right amount of time.
Yes. It can give whatever the clinic has set up about its services.
It does not stand in for the medical explanation a particular patient may need.
Yes. It can give whatever prices the clinic has set up.
If a service needs a consultation first, or the cost depends on the case, Wazzy says so and does not quote a fixed price.
Yes. It can explain the insurers, schemes or terms the clinic has set up.
Yes. The clinic can set up several dermatologists, tie them to the services each one carries out, and manage their availability.
When the patient has no preference, Wazzy can look across whichever dermatologists fit, following the setup.
Yes. The clinic can say which practitioners can carry out each service, so Wazzy takes that into account when checking availability.
Yes. If they ask for a particular practitioner and that practitioner carries out the service, Wazzy can go straight to their availability.
Yes. Rooms can be set up as scheduling resources whenever a service needs one.
Yes. When both are needed, Wazzy takes the practitioner’s availability and the room’s availability into account, so it only offers a slot when both are free.
Yes. The patient can check availability, book, change or cancel on WhatsApp with nobody from reception logged in, always within the clinic’s setup.
Yes. Wazzy can handle the request and update the schedule accordingly.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, such as telling the patient to call the right emergency number.
Wazzy makes no medical judgement of its own about how serious it is.
No. Wazzy does not judge clinically how serious a lesion, a symptom or a reaction is.
That assessment belongs to a practitioner.
No. Wazzy can receive images on WhatsApp, but it does not assess them medically, diagnose from them, or classify a lesion clinically on the strength of a photograph.
No. Wazzy does not assess lesions and does not decide whether a mole, a mark or anything else on the skin may be suspicious.
It can steer the patient towards an appointment under the rules you set, but the assessment belongs to the dermatologist.
Wazzy can tell the team the image has come in.
If the clinic uses the medical CRM, it can offer the team the option of attaching it to the patient record, always with a person confirming.
No. Wazzy does not read reports, biopsies, results, images or test results clinically on its own.
Wazzy can tell the team the file has come in.
If the clinic uses the medical CRM, it can offer the team the option of attaching it to the right file, always with a person confirming.
It extends the patient record with clinical notes, practitioner notes, documents, photographs and other images, and consent evidence.
Yes. Photographs and other documents can be attached to the patient’s clinical file when the authorised team puts them there.
The team, or the practitioner where they have the permissions, records an absence from the reception panel.
If it affects existing appointments, Wazzy can tell the affected patients on WhatsApp and talk through a new appointment with them.
Yes. The clinic can set up services and practitioners from both sides in the same place, and tie each appointment to the right practitioners and rules.
Wazzy still works from the criteria the clinic sets to direct requests, and takes no clinical decisions.
Wazzy does more than answer questions.
It can work out why the patient is getting in touch, point them in the right direction, check real availability, handle appointments, and tie the conversation to what happens in the reception panel.
An online booking page usually lets the patient pick a service and a slot straight away.
Wazzy lets the patient explain what they need first, get their questions answered and be pointed in the right direction, before booking inside WhatsApp.