Wazzy answers on WhatsApp when someone asks about a treatment, books them a consultation, and then takes care of the reminders for each session and the follow-ups after.
Sound familiar?
All in one place
In aesthetic medicine, the first conversation decides whether there is a treatment at all. Wazzy answers there and then, steers the enquiry towards a consultation, and leaves every patient recorded in your reception panel with their session history. Everything that happens on WhatsApp shows up in your schedule and your panel, with no steps by hand and nothing lost along the way.
A discreet way to reach you. Many patients would rather ask on WhatsApp than call, and they get an answer at any hour, with the consultation booked in the same message.
Every conversation leaves you something usable: who asked about which treatment, who booked a consultation, and who is still thinking about it. Your room and practitioner schedules update in real time, with no duplicates.
Step into any chat from the single inbox and look at the figures: most requested treatments, session attendance, and the busiest hours, so you can size your team to them.
When you launch a campaign or the busy season arrives, Wazzy handles dozens of conversations at once. Your clinic line is never engaged, and nothing goes unread on the busiest days.
What Wazzy does for your aesthetic clinic
From the first WhatsApp question to the maintenance session, Wazzy takes on the repetitive part.
Wazzy answers whoever asks about a treatment and steers the conversation towards the consultation, which is where everything is decided. You decide what it answers there and then, and what it holds back.
It books each session in a course, moves them and sends the reminders, keeping the gaps between sessions and the whole course in step with your schedule.
It sends the preparation instructions before each session and the aftercare afterwards, in the words your clinical team wrote for each treatment.
Faced with a clinical question, something gone wrong after a treatment, or a sensitive conversation, Wazzy passes the chat to your team with the full context, and the patient does not have to repeat themselves.
Every feature is separate: your assistant grows as your business does.
Wazzy · tomorrow 09:00Hi Emma, a reminder about your check-up tomorrow at 10:30 with Dr Nolan. Can you confirm you are coming?Automatic confirmations and nudges before every appointment, to cut forgotten visits and no-shows.
Wazzy · slot free · today 12:15Hi Owen, a slot has just opened today at 12:15 with Dr Ortega. Would you like it? Reply YES and I will book it for you.When a slot opens up, Wazzy tells the patients who are waiting and helps fill it.
Wazzy · birthday · 08:30Happy birthday, Anna! From everyone at Alvear Clinic. This month you have 10% off your next hygiene appointment.Automatic messages that keep the relationship warm without anyone doing it by hand.
Wazzy · campaign · 128 patientsThe annual orthodontic check-up is now open. Book your slot by replying to this message.Notices, routine check-ups or campaigns to groups of patients over WhatsApp.
Wazzy · no reply · 30 daysHi Carla, a month ago you asked about whitening. Would you like me to book you a free consultation?Picks conversations back up with patients who have not been in touch with the clinic for a while.
Wazzy · after the appointment · 2 hThanks for coming in, George. Would you help us with a Google review? It takes less than a minute.After an appointment, Wazzy asks how it went and invites the patient to leave a Google review.
For clinics that want more than a schedule
The reception panel, included with your assistant, already keeps each patient’s contact details and appointment history. If your clinic also needs to record how a treatment is going, keep signed consent forms, documents and follow-up images, or track the sessions used from a package, that is what the medical CRM adds: the optional extension to the patient record.
Medium peel. No adverse reaction. Sun protection advised, review in two weeks.
Dr Serra · 14 MarCorrect
First consultation. Options explained and signed consent taken.
Dr Serra · 1 MarCorrect
Only the team writes this; I never touch the clinical history.
| Date | Service | Practitioner | Origin |
|---|---|---|---|
| 14 Mar | Peel | Dr Serra | bot |
| 1 Mar | Consultation | Dr Serra | by hand |
FAQs
Everything you need to know about fitting Wazzy into the way you already work.
Yes. Wazzy is an AI assistant for clinics and it adapts to the way aesthetic medicine runs. It can look after patients on WhatsApp, answer questions about the treatments and prices you have set up, direct requests, handle appointments, and work alongside the reception panel and, if you want it, the medical CRM.
Wazzy can take on a good part of patient care and reception work over WhatsApp.
It can answer questions about services, prices, finance, opening hours and where you are, work out what the patient is after, direct the request, check availability, book, move or cancel appointments, and hand the conversation to the team when it needs to.
Yes. When the patient explains what they want to improve, or asks about a particular treatment, Wazzy uses that along with the criteria your clinic has set to point the request towards the right service or consultation.
This is not a medical recommendation.
Yes. It can ask follow-up questions and steer the patient towards a first consultation or one of the services you have set up, where that fits.
It does not decide clinically which treatment is right.
Not as a clinical recommendation of its own.
It can explain the treatments the clinic offers and point the patient in a direction based on the criteria you set, but which treatment is right is for the practitioner to say.
Yes. The clinic can set the first consultation up as its own service, with its own length, practitioners and scheduling rules.
Only where the clinic has set up firm information that allows it.
If the price depends on a medical assessment, how much product is used, the number of sessions or anything else particular to that person, Wazzy tells the patient the quote will be settled after their consultation.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, such as telling the patient to call the right emergency number.
Wazzy does not judge on its own how serious it is.
No. Wazzy can receive images on WhatsApp, but it does not assess them medically, diagnose from them, or recommend a treatment on the strength of them.
Wazzy does more than answer questions.
It can work out what the patient is after, direct the request, check real availability, handle appointments, and tie the conversation to what happens in the reception panel.
Meta Tech ProviderJoin the aesthetic medicine clinics that already answer on the spot, fill their schedule with consultations, and stay in touch with their patients without doing it by hand.
