All of Wazzy, joined up

How Wazzy fits together: one system for your clinic

Wazzy joins up WhatsApp, the schedule and the daily work of your team, so every conversation turns into something useful: information, actions and follow-up.

The WhatsApp assistant looks after the patient. The reception panel keeps your team in control of how things run. And the AI connects the two, so your team always has the context it needs.

Have a look at WazzySee how it works
RemindersMessagingBirthdaysMedical CRMWaiting listWinning patients back

The extra features orbit that core: they use the same information to take on other jobs in the clinic.

Two parts, one Wazzy

The patient talks to Wazzy. Your team works with Wazzy.

The core of the product is two parts that share information in real time: the WhatsApp assistant, which looks after the patient, and the reception panel, where your team sees everything that happens and runs the clinic from.

WhatsApp assistant

The face Wazzy shows your patients

It handles conversations around the clock, works out what each patient needs, and can deal with bookings, changes, cancellations, confirmations and the usual questions straight from WhatsApp.

It does more than answer: it checks availability, applies your clinic’s rules, and acts on it.

Have a look at the WhatsApp assistant

Reception panel

The face Wazzy shows your team

Everything that happens in the conversations shows up in the reception panel.

From there you can look up patients, appointments, the schedule, conversations and activity; see what Wazzy has done; and step in when a situation needs a person.

Have a look at the reception panel

Nothing works on its own

One conversation can set your whole clinic in motion

When a patient writes, the information does not stay inside WhatsApp. Wazzy uses what happens in the conversation to check the schedule, record what it did, and keep reception up to date. A single conversation can set several parts of Wazzy in motion.

  1. The patient asks

    Wazzy works out what they need and gathers whatever it is missing.

  2. The schedule answers

    It checks practitioners, services, hours and availability before acting.

  3. Wazzy acts

    It books, moves, cancels or carries the request forward, by the rules you set.

  4. The panel updates

    Your team can see what happened and read the context around the conversation.

  5. If something is out of the ordinary

    Wazzy alerts reception and hands the conversation over when a person is needed.

WhatsApp, the schedule and reception share the same context.

The AI works for your team as well

Wazzy does not only help the patient. It helps reception too.

The intelligence behind Wazzy keeps working after each conversation. It looks at what information it needed, flags the situations worth a second look, and helps your team understand what is actually going on.

Less time reading back through conversations. More time deciding.

Automation is not about losing sight of things. It is about getting the right information at the moment you really do need to step in.

Conversations that need attention

Wazzy works out when a situation should go to a person, and flags it so the team can step in.

Questions it could not answer

If it gets a question it does not have enough information for, Wazzy flags it so you can see what is missing.

Gaps in the knowledge base

Wazzy can spot information worth adding to its knowledge base, for example when the same question keeps coming up about something that has not been set up yet.

Activity, summed up

Your team can look back at what Wazzy handled, which appointments it dealt with, and what still needs a human decision.

From start to finish

How the different parts of Wazzy work together

An appointment travels through the whole system: from the patient’s first message to the follow-up afterwards, by way of the schedule, the panel and your team.

  1. 1

    The patient writes on WhatsApp

    Wazzy introduces itself as an AI assistant and works out what they need.

  2. 2

    It checks your clinic’s information

    Services, practitioners, opening hours and the rules you set.

  3. 3

    It checks real availability

    It only offers options the schedule can actually take.

  4. 4

    It carries it out

    It books, moves or cancels the appointment.

  5. 5

    The reception panel updates

    Your team can see the patient, the conversation and what was done.

  6. 6

    Wazzy keeps working

    It can send confirmations and reminders, or handle later changes.

  7. 7

    Your team steps in when needed

    If something out of the ordinary comes up, Wazzy hands the conversation over with whatever context there is.

Automation with someone watching

Wazzy acts only when it can do so safely

Automating reception does not mean leaving every decision to the AI.

Your clinic decides how Wazzy should work, and your team keeps the ability to watch conversations and step in whenever it needs to.

01

You set the rules

Services, practitioners, hours, durations and booking policies are all part of your clinic’s setup.

02

Wazzy does the repetitive part

Anything that follows those rules can be settled without a person.

03

Your team handles the exceptions

Emergencies, complicated questions and anything out of the ordinary can go straight to a person.

There is room to grow

Add new capabilities around the same core

The WhatsApp assistant and the reception panel are the foundation of Wazzy. From there you can add features that use the same information to take on other jobs in the clinic.

Wazzy · tomorrow 09:00Hi Emma, a reminder about your check-up tomorrow at 10:30 with Dr Nolan. Can you confirm you are coming?

Smart reminders

Automatic confirmations and nudges before every appointment, to cut forgotten visits and no-shows.

Coming soon
Wazzy · slot free · today 12:15Hi Owen, a slot has just opened today at 12:15 with Dr Ortega. Would you like it? Reply YES and I will book it for you.

Smart waiting list

When a slot opens up, Wazzy tells the patients who are waiting and helps fill it.

Wazzy · birthday · 08:30Happy birthday, Anna! From everyone at Alvear Clinic. This month you have 10% off your next hygiene appointment.

Birthday greetings

Automatic messages that keep the relationship warm without anyone doing it by hand.

Wazzy · campaign · 128 patientsThe annual orthodontic check-up is now open. Book your slot by replying to this message.

Messaging

Notices, routine check-ups or campaigns to groups of patients over WhatsApp.

Coming soon
Wazzy · no reply · 30 daysHi Carla, a month ago you asked about whitening. Would you like me to book you a free consultation?

Bringing patients back

Picks conversations back up with patients who have not been in touch with the clinic for a while.

Coming soon
Wazzy · after the appointment · 2 hThanks for coming in, George. Would you help us with a Google review? It takes less than a minute.

Review requests

After an appointment, Wazzy asks how it went and invites the patient to leave a Google review.

From reception work to clinical records

When you need Wazzy to reach the clinical team too

The reception panel is built for the daily work of reception. If you also need to handle clinical information, you can extend Wazzy with its medical CRM.

That way the operational side and the clinical side live in the same place, without turning the assistant into a different piece of software.

Have a look at the medical CRM

Clinical notes

Record and look up what matters for following a patient over time.

Documents and images

Keep photographs, x-rays and paperwork attached to their record.

Consent

Organise the consent forms tied to treatments and procedures.

Care follow-up

Makes it easy for the authorised team to see how a patient is doing between visits.

A clear architecture

Wazzy is not a collection of separate tools

Every part is built to work around the same information and the same way of running things.

Patientwrites on WhatsApp
WazzyThe AI assistant for clinics · one single database
Facing the patientWhatsApp assistantHandles conversations and acts on them.
CoreAI + ScheduleRules, availability and shared context.
Facing the teamReception panelIncluded. Watch what is happening and step in.
Your teamwatches and steps in
Add-onExtra features

The same information, put to work on other jobs.

RemindersMessagingBirthdaysWaiting list · coming soonWinning patients back · coming soonReviews · coming soon
Add-onMedical CRM

Extends Wazzy into the clinical side of your work.

Clinical notesDocuments and imagesConsentFollow-up

AI that does not hide being AI

The patient knows who they are talking to from the start

From the very start, Wazzy says that the conversation is being handled by an artificial intelligence assistant.

That openness is part of what Wazzy is, and it is what the European AI Act requires.

When a situation needs a person, the conversation can move to the clinic team without losing any of the context gathered so far.

How we handle security and openness
FAQs

Frequently asked questions about how Wazzy fits together

How the different parts of Wazzy work with each other.

The core of Wazzy is two connected parts: the WhatsApp assistant and the reception panel.

The WhatsApp assistant looks after the patient and does what the conversation calls for; the reception panel lets the team watch over how things run and holds the Wazzy schedule, where availability and appointments live. On top of that core you can add extra features and the medical CRM.

It is how we explain the way the different parts of the product connect inside a single system. It is not a module, and it is not a separate product.

The WhatsApp assistant looks after the patient and the reception panel lets the team watch over how things run, from the same system. The Wazzy schedule is part of that, and it ties the conversation to availability and appointments. From there you can add extra features and the medical CRM.

Wazzy is the whole AI assistant for clinics. The WhatsApp assistant is the part of Wazzy that talks to patients directly.

Wazzy includes the WhatsApp assistant and the reception panel, which holds the schedule and the tools the team works with. It can also be extended with extra features and the medical CRM.

The WhatsApp assistant faces the patient: it talks, it answers, and it can book, move or cancel appointments.

The reception panel faces the clinic team: it is where you watch conversations, patients, the schedule, appointments and activity, and step in when you need to.

The core of Wazzy is the WhatsApp assistant and the reception panel. The Wazzy schedule is part of that panel and holds all availability and appointments in one place.

From there your clinic manages patients, conversations, appointments, practitioners, rooms and operational analytics. Wazzy can also be extended with the extra features and with the optional medical CRM.

The WhatsApp assistant and the reception panel are the core of Wazzy. The schedule is built into the reception panel.

From there the clinic can extend Wazzy with the medical CRM and switch on the extra features it needs, such as appointment reminders, messaging, birthday greetings and the other automations available.

The reception panel is the part of Wazzy built for the clinic team. It is where your team watches over conversations, patients, the schedule, appointments and activity, and steps in when it needs to.

The medical CRM is an optional Wazzy add-on for the clinical team. It adds clinical notes, documents, images, x-rays and consent evidence on top of the operational information Wazzy already holds.

No. WhatsApp is the main channel for talking to the patient, but Wazzy is a bigger system than that.

The team works from the reception panel and the Wazzy schedule, and can extend the system with extra features and, if it needs to, with the medical CRM.

No. Wazzy works from its own schedule and its own reception panel, so you can use it without connecting it to any other management software. The only external integration available today is Google Calendar.

More frequently asked questions about Wazzy

Make it all work together

See how Wazzy would fit your clinic

Tell us how you handle conversations, appointments and reception work today. We will show you what Wazzy could take on, what your team would keep, and which features would be worth adding.

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