Meta Tech ProviderWazzy looks after your patients on WhatsApp, works out what they need, checks what your clinic has available, and handles bookings, changes and cancellations by your rules. Your team keeps control throughout, from the reception panel.
Five things Wazzy can settle in a single conversation
From answering a question to booking an appointment. The AI assistant can take on a good part of the conversations that reach reception today by phone or WhatsApp, and keeps the whole exchange in one place.
Where you are, what you offer, prices, opening hours and everything else people usually ask, using the information your clinic has set up.
It reads what the patient is describing, works out which service or practitioner they may need, and spots the situations that should reach your team first.
It books, changes or cancels inside the WhatsApp conversation itself, following your availability and your clinic’s rules.
The patient can ask when their next appointments are, and Wazzy checks their record and answers on the spot.
When a conversation needs a human, Wazzy alerts your team and passes it on with all the context it has already gathered.
From a question to a confirmed appointment
Wazzy checks availability, applies your clinic’s rules and updates the schedule on its own. Your team can follow every stage and step in whenever it needs to.
A WhatsApp message to book an appointment, move it, or cancel one they already have.
It reads the request in natural language, gathers what it needs, and identifies the right service or practitioner.
Real availability, and only the times that fit your clinic’s rules.
They pick the option that works for them, straight from the conversation.
Wazzy creates or changes the appointment on its own and records what it did in the reception panel.
The patient gets their confirmation and, if you have reminders switched on, a nudge before they come in.
If the patient needs to change something later, Wazzy checks availability again and handles it by your rules.
Conversational AI
The patient writes the way they would to a person. Wazzy reads the conversation, keeps the context of earlier messages, and uses your clinic’s information and rules to decide what to do next.
The patient writes in their own words. No closed menus, no commands.
Wazzy keeps track of what the patient has already explained, so nobody has to start from scratch with every message.
It does more than reply: it can check the schedule and act on it when the conversation calls for it.
The AI knows when to step back
When a conversation needs a human, or the patient simply asks for one, Wazzy alerts your team and stops answering, so you can carry on with the full context in front of you.
You do not have to wait for Wazzy to hand over, though. Your team can step in at any point, in two ways.
Open the conversation in the inbox and take over directly.
Reply straight from your clinic’s WhatsApp Business app.
The moment someone from the team takes over, Wazzy stops replying automatically in that conversation.
You do not have to choose between the two
Thanks to WhatsApp Business coexistence, you can keep using your clinic’s WhatsApp Business app while Wazzy answers on that same number. Your team can answer in person whenever it wants, without giving up the automation on everything else.
This is not about replacing the way you work. It is about adding an AI assistant that takes the repetitive part when your team does not need to be there.
It speaks your patient’s language
Wazzy picks up the language each patient writes in and carries on in that language, using the information your clinic has set up.
What people usually ask us about the AI assistant on WhatsApp.
The Wazzy WhatsApp assistant is the part of the product that deals with patients directly, using conversational artificial intelligence on WhatsApp.
It can work out what each patient needs, answer with your clinic’s information, check the schedule, handle appointments over WhatsApp, and pass the conversation to the team when it needs to.
The patient writes to the clinic’s usual WhatsApp number, and the Wazzy WhatsApp assistant holds a natural language conversation to work out what they need.
It can answer questions about the clinic, point the patient towards a service or a practitioner, check availability, handle appointments, and pass the conversation to the team when that is the right thing to do.
No. Wazzy can run on the same WhatsApp Business number the clinic already uses, so the patient carries on getting in touch the way they always have.
Wazzy is built to hold conversations in natural language.
The patient can explain what they need in their own words, without having to work through a closed menu of buttons or set commands.
From the information the clinic itself has set up in the Wazzy knowledge base.
The clinic controls what the assistant says about services, treatments, prices, opening hours, location, practitioners, frequently asked questions and anything else.
Wazzy can spot situations that may need urgent attention and apply the protocol the clinic has set up, for example passing the conversation on or telling the patient to call the right emergency number.
It does not diagnose, and it does not decide clinically how serious a situation is.
The clinic can set its own handover rules, and Wazzy can also spot situations where it does not have enough information or where a human is needed.
In those cases the conversation moves to the team, with whatever context there is.
Yes. The team can reply from the WhatsApp Business app and take over the conversation whenever it needs to.
Yes. Wazzy can transcribe the voice notes it receives on WhatsApp and use that transcript to work out what the patient needs and carry the conversation on.
Yes. Wazzy can hold conversations in several languages and answer in the language the patient is writing in.
Meta Tech Provider
Tell us how you handle conversations and appointments on WhatsApp today, and we will show you how the assistant would fit the way you already work.