Help centre
Frequently asked questions about Wazzy
Answers to the questions we get asked most about Wazzy, grouped by topic: the assistant, appointments, the reception panel, the medical CRM, security and more.
About Wazzy
What Wazzy is, what it is made of, and how it differs from a chatbot, a CRM or an online booking page.
50 questionsWhatsApp assistant
How it talks to your patients, what it can settle on its own, and when it passes the conversation to your team.
78 questionsAppointments and the schedule
Booking, moving and cancelling on WhatsApp, practitioners, rooms, absences and Google Calendar.
60 questionsReception panel
Inbox, patient records, schedule, analytics, knowledge base and team permissions.
69 questionsMedical CRM
Clinical notes, documents and images, consent, sub-records and access levels.
46 questionsAppointment reminders
When they go out, how the patient confirms or moves an appointment, and what happens if they do not reply.
55 questionsMessaging and other extra features
Messages to groups of patients, birthday greetings, and the features still to come.
38 questionsClinics and specialities
What Wazzy does in dental, physiotherapy, aesthetic medicine and dermatology clinics, and in other health practices.
178 questionsSecurity, privacy and WhatsApp
GDPR, technical security, WhatsApp and Meta, being open with the patient, and what happens when something goes wrong.
54 questions