Meta Tech ProviderTurn every message into a conversation
Send the right thing to the right group of patients, and let Wazzy carry the conversation on when someone replies.
No lock-inGuided setupNo technical know-how needed
Extra feature · Messaging
WhatsApp messaging for clinics
Send notices, updates, campaigns and offers to groups of patients from Wazzy. Build your own segments or start from an AI suggestion, decide what you want to send, and turn every reply into a conversation the assistant can carry on.
Aura Aesthetic ClinicBusiness account
Hoy
Hi Laura, this month we have 20 % off diode laser sessions. Tell me if you are interested and I will fill you in.
Hi! Yes, how much would a full legs session be?
With the discount, a full legs session comes to 96 €. Shall I find you a slot?
Yes, an afternoon next week
I have Tuesday the 21st at 17:00 or Thursday the 23rd at 18:30. Which suits you better?
From a send to a conversation
Do not send mass messages without context
Messaging connects what your clinic sends out with the rest of Wazzy. You choose which patients you want to reach, prepare the message and send it over WhatsApp. If someone replies, the WhatsApp assistant carries the conversation on with the context it needs.
It is not just sending a message. It is opening a conversation that can end with a question answered or an appointment booked.
Build your own groups
Pick and organise patients around the point of each message.
Start from an AI suggestion
Wazzy can propose groups from the information it already has, say patients who asked about a price and never booked. Your team looks at the suggestion and decides whether to use it.
Decide what goes out
The clinic stays in charge of the wording, who receives it and when it is sent.
Carry the conversation on
If a patient replies, Wazzy can answer them, sort out any questions and book an appointment if they want one.
Different messages, one tool
Write to your patients whenever you have something to tell them
Use Messaging to send something that matters to a particular group of patients, without preparing each conversation one by one.
Notices
Tell patients about a change of hours, clinic news or anything else they should know.
Offers
Send an offer or a campaign to the groups of patients you actually want to reach.
New services
Introduce a new treatment, service or practitioner to the patients likely to care about it.
Key dates
Write at Christmas, New Year or on any date that matters to your clinic.
Reviews and follow-up
Get in touch with groups of patients when a review is due or there is something about their follow-up they should know.
The AI helps you work out who to write to
Groups you build, or groups Wazzy suggests
You can build your own groups of patients or start from an AI suggestion.
Wazzy uses what is already in the platform to spot groupings that may be worth writing to. For example:
- Patients who asked about a service and did not book.
- Patients interested in a particular treatment.
- Patients who meet other criteria available in Wazzy.
A suggestion does not turn into a campaign on its own. Your team reviews the group, can change it, and decides whether to use it.
Wazzy suggestion2 h ago
Asked about diode laser and did not book27 patients · last 60 days · no future appointmentinterest: laserno bookingactive
Review groupDismiss
Toxin patients · six-month reviewGroup built by hand · 41 patientscreated by Marta
Interested in the new anti-ageing treatmentSuggested · 18 patientswaiting to be reviewed
Aura Aesthetic ClinicBusiness account
Laser campaign
Hi Laura, this month we have 20 % off diode laser sessions. Tell me if you are interested and I will fill you in.
Hi! Yes, how much would a full legs session be?
With the discount, a full legs session comes to 96 €. Shall I find you a slot?
Yes, an afternoon next week
I have Tuesday the 21st at 17:00 or Thursday the 23rd at 18:30. Which suits you better?
When the patient replies, Wazzy keeps going
A message can end in an appointment
A campaign does not have to end the moment the message is delivered.
If a patient replies asking about the offer, a treatment or what is free, Wazzy carries the conversation on in plain language.
It answers with the information your clinic has set up and, if the patient wants to book, checks the schedule and sorts out the appointment from WhatsApp.
Your team can watch the conversation from the reception panel and take over whenever they want.
Results
See what happens after each send
Wazzy can record what a message set off, so your team can see how it went.
- Which group it went to.
- How many patients replied.
- What conversations it started.
- How many of those replies ended in an appointment.
A message stops being something you sent and becomes part of how the clinic runs.
Laser campaign14 Mar
GroupInterested in diode laser48 patients
11replied4appointments
Conversations it startedLaura G.booked Thursday 16 · 10:30Marc R.asked about the price · Martha has it
WhatsApp Business PlatformMeta Tech Provider
Messaging over Meta’s official infrastructure
Meta Tech ProviderWazzy is a Meta Tech Provider and works on WhatsApp Business Platform.
Some messages started by the clinic fall under Meta’s template system and whatever terms apply at the time. Wazzy works inside that official infrastructure.
WhatsApp Business Platform messaging costs depend on Meta’s rates and terms.
A Wazzy extra feature
Add Messaging when your clinic needs it
Messaging is an extra feature of Wazzy. It connects with the WhatsApp assistant, the reception panel and the schedule, so a patient’s reply does not end up cut off from everything else.
The clinic is always in charge of the groups, the wording and the sends.
FAQs
Messaging: frequently asked questions
What clinics usually ask us before switching it on.
Messaging lets the clinic build groups of patients and send them WhatsApp messages.
You can use it for notices, campaigns, offers, news or messages tied to a particular date.
To reach particular groups of patients with something that matters to them.
For example, a clinic might send an offer, announce something new, or pass on a one-off piece of information.
Yes. The clinic can build groups or segments of patients to decide who a message should go to.
Yes. Wazzy can propose ways of grouping patients from what it knows, to make preparing a message easier.
The clinic looks at those suggestions and keeps control of the groups and the messages it actually uses.
No. The clinic keeps control of creating the groups and of sending anything out.
Yes. The patient can reply and carry the conversation on with Wazzy on WhatsApp.
Wazzy can carry the conversation on in natural language.
If the patient wants to book, the assistant can check availability and sort the appointment out where that fits.
Yes. Wazzy can record information about the campaign: which group it went to, the replies that came back, and how many of those replies turned into appointments.
Not necessarily. The clinic decides which groups or segments should get each message.
No. Reminders are tied to particular appointments that already exist.
Messaging is for writing to groups of patients with something else in mind: notices, offers or campaigns.
Meta Tech Provider