Frequently asked questions
Appointments and the schedule: frequently asked questions
How Wazzy runs your clinic’s schedule: where it gets availability from, which rules it keeps to, and how it lives alongside the appointments your team creates.
60 questions
Yes. Wazzy can handle the whole booking inside the WhatsApp conversation. The patient explains what they need, sees what is free and confirms an appointment, without calling reception or opening a separate booking page.
Wazzy checks its own schedule and the availability rules the clinic has set up.
When it looks for an appointment it can take into account the service asked for, the practitioners who can do it, their hours and the resources it needs.
Yes. Wazzy has its own schedule, and that is the main source for handling appointments. Appointments created by the WhatsApp assistant, entered by hand by the team, or imported all become part of that same schedule.
Yes. The patient can ask about their next appointments and Wazzy can check what is in its schedule.
Yes. Wazzy can look for new availability and handle the change of date or time inside the WhatsApp conversation.
Once it is done, the schedule is up to date.
Yes. Wazzy can handle the cancellation and update the schedule so the slot opens up again, if your rules allow it.
Yes. When these features are switched on, Wazzy can handle all of it even when the reception team is not working.
Yes. Wazzy can check the availability of the practitioners you have set up and use it when looking for an appointment.
Yes. A clinic can set up several practitioners, and each can have their own services, hours and availability.
Yes. If that practitioner is set up to carry out the service, Wazzy can go straight to their availability.
Wazzy can use the service asked for and the rules the clinic has set to point the booking towards the right practitioners.
It makes no medical recommendation of its own.
Yes. The clinic decides which practitioners can carry out each service, so Wazzy takes that into account when checking availability.
Yes. A practitioner can be tied to different services, if that is how the clinic works.
Yes. When a service needs a particular room, Wazzy can line the practitioner’s availability up with that room’s availability.
Yes. The schedule takes into account how busy practitioners and rooms are, so it never books two things that cannot both happen.
For now, scheduling resources means practitioners and rooms.
Handling particular machines or equipment is not part of the standard feature set today.
Yes. Services can be set up with whatever length they need, and Wazzy uses that when working out availability.
Yes. Availability can depend on the service asked for, the practitioners who can do it, and the resources it needs.
Not necessarily. A free slot can only be offered if it also meets the conditions set for the service, the practitioner and the resources needed.
Yes. The clinic sets the booking window the assistant works within when showing patients their options.
Yes. Availability can be set up to match the way the clinic runs.
Yes. The schedule can hold periods of unavailability so they never show up as options.
Yes. Reception, or the practitioner themselves, can record an absence from the reception panel to say they will not be available for that period.
Wazzy can work out which appointments the absence affects and tell those patients on WhatsApp that their appointment has been cancelled.
It can then carry on talking to each of them to find a new date and sort out the new appointment.
Wazzy does not give anyone a new appointment without talking to them.
It can start or carry on the WhatsApp conversation, offer new availability, and book an alternative with each affected patient.
Yes. An absence recorded in the reception panel shows up in the schedule, so Wazzy stops offering that practitioner for the period in question.
Yes. The team can create appointments from the reception panel.
Once they are in, they are part of the same schedule the assistant works from.
Yes. The team keeps control of the schedule and can handle appointments from the reception panel, whoever created them in the first place.
Not as far as the schedule is concerned.
Once it is in, the appointment is part of the same schedule, counts towards availability, and is handled the same way from then on.
Yes. If the appointment is in Wazzy and tied to the patient, it is part of what can be looked up and handled afterwards.
Yes. Appointments from however you worked before can be brought into the Wazzy schedule.
Once imported, they are handled alongside the new ones.
Wazzy works from one central schedule.
As soon as a slot is taken, availability updates, so the same resource cannot be given to another appointment that would clash.
Wazzy works from one central schedule and updates availability as soon as an appointment is recorded. On top of that, it takes practitioners, rooms and your scheduling rules into account, so it never books two things onto the same resource.
When an appointment is properly cancelled or moved, the old slot can open up again, as long as it still meets the scheduling rules.
Yes. Where there are several that fit, Wazzy can put forward different options and keep talking until it finds the one that suits the patient.
Yes. Wazzy can read what the patient would prefer and check whether anything matching is free.
Yes. Wazzy can read preferences written in ordinary words, like “in the morning” or “in the afternoon”, and use them when looking for availability.
Yes. Wazzy can look for the first option that fits the service, the practitioner and everything else you have set up.
Yes. When several practitioners can carry out the service and the patient has no preference, Wazzy can look across all of them.
Yes. Which services go with which practitioners is set up in Wazzy, and that decides what counts as a valid booking.
A conversation can include more than one booking request.
Exactly how they are handled depends on what the patient asks for and on how the clinic is set up.
Yes. Absences recorded in the reception panel are taken into account, so the practitioner does not show as available during that time.
Yes. The Wazzy schedule holds all the appointments, so the team can look at and plan the whole clinic from the reception panel.
Yes. Wazzy is built to handle several practitioners in one clinic and show their appointments in the schedule.
Yes. The patient record in the reception panel can include their appointment history, so the team can see what they have had.
No. Wazzy has its own schedule and does not need Google Calendar to handle availability and appointments.
Yes. When the integration is set up, Wazzy appointments can show up in the practitioner’s Google Calendar.
The Wazzy schedule is still the main place appointments are handled.
No. Appointments are created and handled in Wazzy. Google Calendar is there alongside it.
When the integration is set up for it, Wazzy can spot the deletion and free the slot in its own schedule.
No. Google Calendar sits alongside Wazzy; it is not a way of running the calendar from both systems.
The integration is mainly there to show Wazzy appointments in the practitioner’s calendar and to pick up certain actions, such as an appointment being deleted.
Yes. The Wazzy schedule is all the assistant needs to handle appointments.
No. Today the only outside integration Wazzy has is Google Calendar. It does not integrate with third party clinical management software.
It works mainly from its own schedule and the reception panel.
Yes. The team can look at and change the schedule, create appointments by hand, record absences, and handle whatever the assistant booked, all from the reception panel.
The patient goes from a conversation to a real appointment without leaving the app.
They explain what they need, see what is free, get their questions answered and finish the booking, all on WhatsApp.
It means Wazzy does more than reply to messages.
It can check real availability, book an appointment, and put that straight in front of the team in the reception panel.
Yes. By letting patients check availability, book, move or cancel on WhatsApp, Wazzy can take on a good part of the repetitive work reception does.
It can look for other options, or hand the conversation to the team where that is the right thing to do.
Wazzy does not invent slots that are not in the schedule.
Before finishing the booking, Wazzy asks the patient for whatever it needs to get the appointment right.
Yes. Once it is booked, Wazzy can send the patient the details of their appointment.