Smart reminders
Automatic confirmations and nudges before every appointment, to cut forgotten visits and no-shows.
Meta Tech ProviderThe AI assistant for clinics that works alongside your team, around the clock
Wazzy is an AI assistant for clinics. It answers your patients on WhatsApp, checks your schedule in real time and handles bookings, changes, cancellations, confirmations and reminders. Your team follows all of it from the reception panel and takes over whenever it needs to.
Rivas ClinicBusiness account
Hoy
Hi, I would like to book a check-up
Hello! I am Wazzy, the clinic assistant. Could you tell me your name, and whether you are already a patient?
Emma Shaw, yes, I came last year
Great, Emma. I have a slot on Thursday at 10:30, or Friday at 17:00 with Dr Nolan. Which suits you better?
Thursday is perfect
Appointment confirmed: check-up with Dr Nolan, Thursday at 10:30. I will remind you 24 h before.
AgendaPatientsWazzy is on it
Mon 13Tue 14 · todayWed 15Thu 16Fri 17
9:0010:0011:0012:00
Lucy H.Hygiene
George M.Check-up
Anna P.Orthodontics
Charles P.Emergency
Emma S.Check-up
An ordinary morning
What a morning at your clinic could look like with Wazzy
The AI assistant handled all of this while your team got on with the patients in front of them. All you had to do was look at what needed you.
I have sent tomorrow’s reminders. Nine have already confirmed they are coming.
Thursday did not work for her. I have given her Monday at 9:00 and freed up her slot.
That slot is taken again: I offered it to Owen Trent, who was waiting for one.
She has redness after a peel. I stepped back without giving her advice: this one is for you.
I have booked him in for Friday and created his record with what he told me.
She has cancelled Wednesday. It is noted, and I am already offering the slot.
And 23 more conversations that I closed on my own.
All joined up
Your WhatsApp, your schedule and your team working as one
Wazzy brings patient messages, your schedule and the front desk into one system. When someone writes on WhatsApp, the assistant works out what they need, checks what is free, books it, and records every step in the reception panel. Your team sees all of it and only takes over when it has to.
app.wazzy.io · Reception panel
Two people are waiting for someone from the teamI am handling the rest; what is here is only what needs a person.
I need you · 2Your call · 1On my own · 16Closed · 23Search by name or phone…
URGENT Nora Blakewaiting 8 min
Redness after the peel · I stepped back without giving advice
PHOTO Ryan Dalewaiting 31 min
Sent a photo of a mark · I do not read images
▸ Today’s history · 23 conversations closed
NBNora BlakeURGENTwaiting 8 min
Hi, I had a medium peel on Tuesday with Dr Rowe
Hi Nora! Yes, I have it here: medium peel, Tuesday the 14th. What can I help you with?
My cheekbones are quite red and they are burning
Is that normal? I am getting a bit worried
Wazzy spotted a possible post-treatment reaction · 09:12
Thanks for telling me, Nora. This one is better seen by the team directly. I am passing it to them now and they will write to you shortly.
Write as the team…Take over
01
Your patients write where they already are. No new app to install, nothing to learn.
02
Schedule
Wazzy checks your clinic’s schedule in real time and only offers slots that are genuinely free.
03
Reception panel
Your team sees every conversation, can act on it, and takes over the moment it needs to.
From a message to a confirmed appointment
How the AI assistant handles your clinic’s appointments
A patient writes
To book an appointment, move it, cancel it or ask about a treatment.
Wazzy works out what they need
It identifies the service, the practitioner and the rules that apply.
It checks your schedule
Real availability, and only the slots your rules allow.
It gets it done
Books, reschedules or cancels the appointment, then updates your schedule and the reception panel.
And it follows through
It sends the confirmation and, if you have reminders switched on, the heads-up before the appointment. Anything out of the ordinary goes to your team with the full context.
More than replying to messages
A teammate, not just a chatbot
As an AI assistant for clinics, Wazzy does more than answer messages. It works out what each patient needs, checks your schedule as it stands, acts on it, and knows when to hand the conversation to your team.
app.wazzy.io · Schedule
Week of 13 to 18 July
Schedule openCalendarListNew appointment
Wed 15Thu 16Fri 17
All dayDr Reid · training · Wednesdays
9:0010:0011:0012:0013:00
Claire S. · toxin
9:30 · Dr Reid
Sophie V. · medium peel
9:00 · Dr Reid
Paul R. · diode laser
10:00 · Dr Crane
Andrea M. · HA consultation
11:00 · Dr Crane
Appointment booked from WhatsApp01 / 04
app.wazzy.io · Schedule
Week of 13 to 18 July
Schedule openLooking for a slot?
Find a slotClose
I can offer you these slots:
Thu 16 · 16:00Dr Reid · Laser roomFri 17 · 10:00Dr Crane · Room 2Mon 20 · 9:00Dr Reid · Room 1
Wed 15Thu 16Fri 17
All dayDr Reid · training · Wednesdays
9:0010:00
Claire S. · toxin
9:30 · Dr Reid
Sophie V. · medium peel
9:00 · Dr Reid
Paul R. · diode laser
10:00 · Dr Crane
Andrea M. · HA consultation
11:00 · Dr Crane
Real availability, in real time02 / 04
app.wazzy.io · Settings
Booking policies
My limits when booking, moving or cancelling. I keep to them in every conversation.
Booking windowHow far ahead I look for a slot−14 days+
Minimum noticeI will not book with less notice than this−12 h+
Changes and cancellationsHow long the patient has to move or cancel−12 h before+
What we ask the patient for
Full nameAlways; I need it to create the patient record.Required
Patient emailOptional; for sending reminders and invoices by email.
If someone tries to cancel with less notice than you set, I cancel anyway, but I tag it as "late" and let you know.
Every clinic, its own rules03 / 04
Alvear ClinicBusiness account
Hoy
I am pregnant. Can I still have the treatment?
Thank you for telling me, Sonia. The doctor has to look at that, so I am passing it on to her now.
Will you get back to me today?
Martha here, from the team. I can see your Thursday appointment with Dr Reid: we will check with her and confirm this afternoon.
Your team, with the full context04 / 04
Use cases by speciality
An AI assistant that fits the way your speciality works
No two clinics run the same way. Wazzy fits itself around your practitioners, your treatments, how long each one takes, your opening hours and your booking rules.
Dental clinics
Treatment rooms and specialists, timed to the minute. Appointments that book themselves, and your figures where you can see them.
Physiotherapy and osteopathy
Wazzy lays out your sessions and keeps patients coming back for the next one.
Aesthetic medicine
Every WhatsApp enquiry can turn into an appointment, at any hour of the day.
Dermatology
Medical and aesthetic consultations on one schedule. Every photo on the patient record.
Other clinics and healthcare
Whatever your speciality: less done by hand, and fewer things slipping through.
Beyond booking
Automations that save time and stop opportunities slipping away
Extend your AI assistant with automations that cut no-shows, fill the slots that open up, sharpen your follow-up and keep you in touch with patients without putting more work on reception.
Wazzy · tomorrow 09:00Hi Emma, a reminder about your check-up tomorrow at 10:30 with Dr Nolan. Can you confirm you are coming?Coming soon
Wazzy · slot free · today 12:15Hi Owen, a slot has just opened today at 12:15 with Dr Ortega. Would you like it? Reply YES and I will book it for you.Smart waiting list
When a slot opens up, Wazzy tells the patients who are waiting and helps fill it.
Wazzy · birthday · 08:30Happy birthday, Anna! From everyone at Alvear Clinic. This month you have 10% off your next hygiene appointment.Birthday greetings
Automatic messages that keep the relationship warm without anyone doing it by hand.
Wazzy · campaign · 128 patientsThe annual orthodontic check-up is now open. Book your slot by replying to this message.Messaging
Notices, routine check-ups or campaigns to groups of patients over WhatsApp.
Coming soon
Wazzy · no reply · 30 daysHi Carla, a month ago you asked about whitening. Would you like me to book you a free consultation?Bringing patients back
Picks conversations back up with patients who have not been in touch with the clinic for a while.
Coming soon
Wazzy · after the appointment · 2 hThanks for coming in, George. Would you help us with a Google review? It takes less than a minute.Review requests
After an appointment, Wazzy asks how it went and invites the patient to leave a Google review.
Security and privacy by design
Your patients’ information, protected at every step
- Official Meta infrastructure
- Encrypted data
- Controlled retention
- Restricted access
- GDPR compliance
- WhatsApp Business Platform
GDPR and AI assistants in clinics: what you need to know
Article · 9 min
What being a Meta Tech Provider means, and why it matters
Article · 8 min
Being open with the patient: article 50 of the AI Act
Article · 8 min
Encrypted in transit and at rest: how your clinic data travels
Article · 9 min
Roles and permissions: who sees what in the reception panel
Article · 9 minFrequently asked questions
Frequently asked questions
What clinics usually ask us before putting Wazzy to work.
Wazzy is an AI assistant for clinics. It looks after patients, takes the repetitive work out of handling appointments, and helps reception do less by hand without giving up control.
At its core there are two parts: the WhatsApp assistant, which talks to patients, and the reception panel, where your team follows conversations, patients, the schedule, appointments and everything that happens.
It means Wazzy is built specifically to help with patient contact and the day to day running of a clinic, using artificial intelligence.
On WhatsApp the patient writes in their own words. The assistant understands the request, answers with your clinic’s information and carries out the actions you have set up, such as handling an appointment or passing the conversation to your team.
Wazzy takes on part of patient contact and part of the daily work of reception, joining conversations up with the schedule, the appointments and the way the clinic actually runs.
It can answer questions, point the patient towards the right service, check availability, book, reschedule or cancel appointments, record what it did in the reception panel, and hand the conversation to your team when it needs to.
The core of Wazzy is the WhatsApp assistant and the reception panel. The Wazzy schedule is part of that panel and holds all availability and appointments in one place.
From there your clinic manages patients, conversations, appointments, practitioners, rooms and operational analytics. Wazzy can also be extended with the extra features and with the optional medical CRM.
Not in the usual sense. Wazzy is an AI assistant for clinics.
Its WhatsApp assistant holds a conversation in natural language, understands what the patient needs and can act on it, checking availability or handling an appointment, without a closed menu of buttons.
Wazzy is built to take on repetitive tasks and the conversations that do not need a person, not to take control away from your team.
Reception sees conversations in real time and can take over at any moment, on any conversation that needs a person.
No. Appointments are one of its main jobs, but Wazzy is an AI assistant for clinics: it also answers patient questions, gives information about the clinic, points requests in the right direction, hands conversations to your team, and connects all of that to the reception panel.
Wazzy is built specifically for clinics and health centres.
Its main specialities today are dental clinics, physiotherapy and osteopathy, aesthetic medicine and dermatology, along with other clinics in the health sector.
Meta Tech ProviderSee how Wazzy fits your clinic
Tell us how you handle appointments and patient contact today, and we will show you what the AI assistant could take off your hands.
No lock-inGuided setupNo technical know-how needed