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Frequently asked questions about Wazzy for dental clinics
Inquire how Wazzy adapts to a dental clinic, how it manages patients, appointments, treatments, professionals, and WhatsApp conversations in daily operations.
Is Wazzy useful for dental clinics?
Yes.
Dental clinics are one of the main specialties Wazzy is designed for.
The assistant can care for patients via WhatsApp, answer questions about the clinic, guide requests, manage appointments, and work together with the reception panel and, optionally, the medical CRM.
What can Wazzy do in a dental clinic?
Wazzy can automate an important part of customer service and reception on WhatsApp.
It can answer questions about the clinic, explain configured services and prices, guide the patient according to the reason for the visit, check availability, book, modify or cancel appointments, and transfer the conversation to the team when necessary.
Does Wazzy come prepared to work with dental clinics?
Yes.
Wazzy has predefined settings and structures tailored for dental clinics that serve as a starting point.
Afterwards, each clinic can adapt its services, professionals, schedules, prices, information, and operating rules.
Do all dental treatments need to be configured from scratch?
Not necessarily.
Wazzy starts from an initial structure oriented to the dental sector, which the clinic can modify and complete according to the treatments and services it actually offers.
Can a dental clinic add its own treatments and services?
Yes.
The clinic can customize the settings to include the services that are part of its offering and associate them with professionals, schedules, and other necessary information.
What dental treatments and services can Wazzy manage?
Wazzy can work with the services that the clinic has configured, such as initial visits, check-ups, dental cleanings, orthodontics, implantology, endodontics, periodontics, dental aesthetics, or other treatments.
Each service can be linked to the corresponding professionals, duration, and scheduling rules.
Can Wazzy differentiate between different dental consultation reasons?
Yes.
When the patient explains what is happening to them, Wazzy can use that information, along with the criteria configured by the clinic, to direct the request to an appropriate service or professional.
This does not constitute a dental diagnosis.
What happens if a dental patient simply says “I want an appointment”?
Wazzy may ask you what is wrong or what you need the appointment for.
With that information, you can try to identify which service or type of visit corresponds before checking availability.
Can Wazzy ask the patient what dental problem they have?
Yes.
You can ask follow-up questions to better understand the reason for the inquiry and relate it to the services configured by the clinic.
It does not perform a clinical evaluation or diagnose the problem.
Can Wazzy tell the patient what dental treatment they need?
No.
Wazzy can direct a request toward the services configured by the clinic, but the determination of treatment is the responsibility of the dentist or healthcare professional.
Does Wazzy diagnose dental problems?
No.
Wazzy does not perform dental diagnoses or replace a professional evaluation.
Can Wazzy interpret dental symptoms?
You can use the patient's description to guide the appointment request.
For example, you can link certain descriptions to the criteria configured by the clinic to direct the patient toward a corresponding assessment or service.
This does not equate to clinically interpreting symptoms or issuing a diagnosis.
Can Wazzy manage first visits in a dental clinic?
Yes.
The clinic can configure the initial visit as a service and define which professionals can perform it, its duration, and the corresponding scheduling rules.
Can Wazzy guide a patient toward an initial evaluation?
Yes.
When the patient does not know exactly what treatment they need, the clinic can configure Wazzy to guide them toward an initial evaluation or the type of service that corresponds according to its operations.
Can Wazzy manage dental treatments that require multiple appointments?
Yes.
When a treatment involves several visits, Wazzy can manage the corresponding appointments within the schedule according to the clinic's defined workflow.
It does not clinically decide the treatment plan or the number of sessions required.
Can Wazzy manage follow-up appointments for dental treatment?
Yes.
The clinic can configure check-ups, follow-ups, or other types of appointments and link them to the corresponding professionals and durations.
Can Wazzy manage appointments with different professionals within the same treatment?
Yes, provided each appointment and service are configured correctly.
For example, a patient can have different appointments with a dentist, hygienist, or other professionals, and each one is managed according to its own availability.
Can Wazzy provide information on dental treatment prices?
Yes.
Can you provide the prices that the clinic has configured in its knowledge base?.
If a price is not set or depends on a prior evaluation, Wazzy reports this limitation and can guide the patient toward an evaluation appointment.
Can Wazzy provide information on personalized dental estimates?
Wazzy can communicate prices or conditions that the clinic has configured.
When the cost depends on a clinical evaluation, tests, or an individual treatment plan, Wazzy informs the patient that an evaluation is needed before the estimate can be finalized.
Can Wazzy explain a dental treatment to the patient?
You can provide the general information that the clinic has configured about the service.
The information provided is general and does not replace individualized clinical explanations from a professional.
Can Wazzy answer questions about dental treatment financing?
Yes.
You can provide information on the options and conditions that the clinic has set up regarding financing.
Can Wazzy answer questions about dental insurance or mutual dental plans?
Yes.
You can inform the patient about the insurance plans, companies, or conditions that the clinic has configured.
Can Wazzy manage different types of professionals in a dental clinic?
Yes.
The clinic can configure dentists, hygienists, orthodontists, implantologists, or other professionals and link them to the services they perform and their availability.
Can the same treatment be associated with multiple professionals?
Yes.
The clinic can indicate which professionals can perform each service so that Wazzy takes that information into account when searching for availability.
Can the same professional perform multiple treatments?
Yes.
A professional can be associated with different services within the clinic setting.
Can Wazzy manage multiple dental practices?
Yes.
Cabinets can be configured as schedule resources when their availability is required to make an appointment.
Can Wazzy coordinate the availability of the professional and the cabinet to avoid overlaps?
Yes.
When both resources are needed, Wazzy can take into account the availability of the professional and the treatment room to avoid incompatible bookings.
Does Wazzy manage the dental chair as an independent resource?
Currently, standard resource management focuses on professionals and offices or rooms.
Specific equipment or instrumentation is not part of the current standard management.
Can Wazzy manage appointments with different durations depending on the dental treatment?
Yes.
Each service can be configured with a different duration so that Wazzy takes the necessary time into account when checking availability.
Can Wazzy manage dental appointments outside of reception hours?
Yes.
The patient can check availability, book, reschedule, or cancel appointments via WhatsApp even when the reception team is not online, always in accordance with the clinic's settings.
Can the patient make an appointment with their regular dentist?
Yes.
If you request a specific professional and that professional performs the corresponding service, Wazzy can check their availability.
What happens if the patient has no preference for a dentist?
When multiple professionals can perform the service, Wazzy can check availability among the compatible professionals based on the clinic's configuration.
How does Wazzy handle a dental emergency?
Wazzy can detect situations that may require urgent attention and apply the protocol configured by the clinic, such as instructing the patient to contact the corresponding emergency number.
Wazzy does not perform an autonomous clinical assessment.
Does Wazzy decide if a dental problem is really urgent?
No.
Wazzy does not clinically determine the severity of a dental problem.
It can apply the configured protocol when it detects a situation that may require urgent attention, but the health assessment is up to a professional.
Does Wazzy analyze dental photographs or X-rays?
No.
Wazzy can receive photographs and X-rays, but it does not perform dental or diagnostic interpretation of those files.
What happens if a patient sends a photograph or dental X-ray via WhatsApp?
Wazzy can notify the team that the file has been received.
If the clinic uses the medical CRM, it can offer the team the option to attach it to the patient's file, always with human confirmation.
Can Wazzy manage children's appointments from their parents' WhatsApp?
Yes.
When a parent or guardian manages their children's appointments from the same number, Wazzy can handle that workflow.
If the clinic uses the medical CRM, the sub-files make it possible to correctly differentiate the different patients associated with the same number.
What does a medical CRM add to a dental clinic?
Allows expanding the patient file with clinical information, professional notes, documents, images, X-rays, and consent evidence.
Does Wazzy's medical CRM include a odontogram?
Currently not as a standard feature.
The current core of the medical CRM is common to different specialties, and the odontogram is not part of the currently available functionality.
Can a dental clinic store X-rays in the medical CRM?
Yes.
X-rays and other documents can be associated with the patient's medical record when authorized staff adds them.
What happens if a dentist gets sick and has scheduled appointments?
The team or the professional themselves, when they have the corresponding permissions, can register an absence from the reception panel.
If that absence affects existing appointments, Wazzy can notify the affected patients via WhatsApp and chat with them to manage a new appointment.
Can Wazzy reschedule patients affected by the dentist's absence?
Yes.
You can contact the affected patients, check new availability, and individually manage a new appointment with each one.
Wazzy does not unilaterally assign a new date without the patient's participation.
Can Wazzy be used in a dental clinic with many professionals?
Yes.
Wazzy is especially oriented toward clinics where reception coordinates conversations and appointments for multiple professionals.
Can Wazzy be used in a multidisciplinary dental clinic?
Yes.
A clinic that combines general dentistry, orthodontics, implantology, periodontics, hygiene, or other services can configure its different professionals and services within Wazzy.
What sets Wazzy apart from a generic chatbot for a dental clinic?
Wazzy is designed to connect WhatsApp conversations with the clinic's actual operations.
It is not limited to answering questions: it can guide the request, check availability, manage appointments, and link the activity to the reception panel.
What differentiates Wazzy from an online appointment scheduler for a dental clinic?
An online scheduler usually displays availability for the patient to directly select an appointment.
Wazzy allows the patient to first explain what they need, ask questions, and receive guidance before managing the booking within the WhatsApp conversation.
Do you want to keep exploring Wazzy?
Check how the AI assistant on WhatsApp, the schedule, the reception panel, the medical CRM, and the rest of the platform's functionalities work.
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