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Test Wazzy

Meta Tech Provider

From message to confirmed appointment, this is how Wazzy works

Wazzy's AI processes the patient's request, checks your clinic's rules, and executes the action in your calendar, keeping you always in control.

Reception desk
Calendar
Flow of reserves
Conversation history
Intervention in the chat
Analytics and statistics

FOUR THINGS WAZZY SOLVES IN THE SAME CONVERSATION

Everything your patient needs, without having to call

Four capabilities that cover most of the phone conversations your reception receives today.

  • Report about your clinic: Contact, location, services, prices, schedules, and any frequently asked questions, always answered using the real data you have provided, not invented.
  • Perform triage: It detects what the patient needs based on what they report (symptoms, reason for consultation) and matches it with the appropriate service or professional, also identifying if it is an emergency.
  • Schedule, cancel, and modify appointments: All within the same conversation, with no intermediate steps or having to make a phone call.
  • Check upcoming appointments: The patient can ask about their upcoming appointments, and Wazzy confirms them right away.
  • Refer a person: If you cannot resolve the patient's query, transfer the conversation to your team with all the context already gathered.

All of this takes place in the same WhatsApp conversation, without the patient having to repeat themselves or switch channels.

FROM CASUAL INQUIRY TO CONFIRMED APPOINTMENT

This is how Wazzy turns a message into an appointment without you having to intervene

Step by step

  • The patient sends a WhatsApp message to book an appointment
  • Wazzy understands what is requested, written in your own words (no need to choose from a button menu), gathers the necessary information, and detects the appropriate service or professional.
  • It checks real time availability in your calendar and proposes the best time slots
  • The patient confirms the appointment instantly with a single message
  • The assistant updates your calendar automatically
  • Confirmation and reminder messages are sent before the appointment
  • If needed, the assistant handles rescheduling or cancellations following your rules

Your calendar stays organized, up-to-date, and fully automated—without your team having to touch it.

A SINGLE SOURCE OF TRUTH

Technology designed so you don't have to keep an eye on it

Wazzy is a web app: you can use it on your phone, tablet, or computer—whichever you prefer at any given time. Everything you manage there (manually reserving a time slot, rescheduling an appointment) is instantly reflected in the AI, because there aren’t two separate systems that could become out of sync: it’s the same database, viewed from wherever you want.

Everything works on the official WhatsApp Business API, within Meta's usage policies, and with your patients' privacy protected.

AI KNOWS WHEN TO TAKE A STEP BACK

You are always in full control

If the conversation gets complicated, or if the patient directly asks to speak with a person, Wazzy seamlessly transfers the conversation to your team without making any decisions on its own that are beyond its scope. 

 And there is no need to wait for any alert to go off: You can cut off their intervention in the middle of a conversation in two ways:

  • From the Mailbox, taking the conversation directly in the Wazzy panel.
  • From the WhatsApp Business app on your phone, responding directly there, without having to open anything else.

As soon as someone on your team responds manually, Wazzy stops participating in that conversation.

There is no need to choose between one and the other

The WhatsApp Business app and Wazzy, on the same number, at the same time

Thanks to WhatsApp Business's coexistence feature, your clinic can use the WhatsApp Business app on your phone and Wazzy at the same time, without having to disconnect anything or lose your chat history. You can continue to type manually on your phone whenever you want, while Wazzy handles the rest.

It is not about replacing the way you work. It is about adding an assistant that never takes a break.

FAQs

Frequently asked questions about Wazzy

Can Wazzy detect if a patient's query is an emergency?

Yes. Wazzy performs triage based on what the patient says, matches them with the appropriate service or professional, and detects whether it is an emergency.

Yes. Wazzy checks his active appointments and confirms them directly in the conversation.

Wazzy uses a single database as the source of truth for your calendar. Any change made by the AI via WhatsApp or your team from the dashboard is reflected instantly for everyone, without depending on syncing different systems.

Yes. Thanks to the WhatsApp Business coexistence feature, your clinic can use the app on mobile and Wazzy on the same number at the same time, without disconnecting anything or losing history.

Yes, in two ways: by taking over the conversation from the Inbox, or by replying directly from the WhatsApp Business app on your mobile phone. As soon as someone on your team replies, Wazzy stops intervening in that conversation.

Yes. The assistant continues to handle inquiries and schedule appointments even when the clinic is closed, always following the availability rules you have defined.

Wazzy checks real-time availability with each request, so only one of the two can get the spot. The other receives the next available options.

Wazzy transfers the conversation to your team without the patient having to repeat what they have already shared.

Yes. You can enter any chat from the Inbox at any time, not just the ones Wazzy escalates.

Wazzy receives both, but does not process them: it informs the patient that it cannot understand audio messages, and if they send a photo, it transfers the conversation to your team for review. Wazzy can interpret audio if you need it, but we do not recommend it.

Wazzy works on the official WhatsApp Business API and hosts its data on servers within the European Union, applying measures aimed at GDPR compliance. (See Security page for full details.)

More frequently asked questions about the assistant

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Ready to see how Wazzy transforms your day-to-day?

You've seen how technology works, now it's time to see it applied to your own business. Join the professionals who have already stopped wasting time on manual management to focus on what they do best.