Frequently asked questions about Wazzy automations

What other automations does Wazzy offer besides appointment reminders?

Wazzy offers other automations related to communication and patient relationships, such as Communications and Birthday Greetings.

Do these automations work via WhatsApp?

Yes.

These functionalities use WhatsApp as the main communication channel with patients.

Do automations require the front desk to send the messages manually?

Not necessarily.

Once each feature is configured, Wazzy can automate certain shipments or processes without reception having to prepare each message individually.

Can front desk continue monitoring these automations?

Yes.

The clinic maintains control over which features it uses, their configuration, and, where applicable, the communications it chooses to send.

Communications

What is Wazzy's Communications feature?

Communications allows the clinic to create patient groups and send WhatsApp messages to those groups.

It can be used for notices, campaigns, promotions, news, or communications related to special dates.

What can Communications be used for?

It can be used to contact specific patient groups with messages relevant to them.

For example, a clinic can send a promotion, announce a new feature, or communicate specific information.

Can the clinic create patient groups?

Yes.

The clinic can create patient groups or segments to decide who it wants to target with a communication.

Does Wazzy automatically create patient groups?

No.

No. Currently, the clinic creates the groups and decides which communications it wants to send. Wazzy does not automatically create segments or campaigns.

Does Wazzy automatically send a campaign when it detects a group of patients?

No.

The clinic maintains control over the creation of the groups and the sending of communications.

Can a clinic send promotions, notices, or messages for special dates?

Yes.

Communications can be used to send messages to groups of patients selected by the clinic, including promotions, notices, news, Christmas, New Year, or other special dates.

Can a communication include an offer?

Yes.

The clinic may include an offer or promotion in a communication, in accordance with its strategy and the applicable WhatsApp terms.

Can Wazzy automatically create a different offer for each patient?

No. Currently, the clinic decides the content of the communications and the groups it wants to target.

Can the patient respond to a communication?

Yes.

The patient can respond and continue the conversation with Wazzy on WhatsApp.

What happens if a patient responds with interest to a communication?

Wazzy can continue the conversation in natural language.

If the patient wants to book, the assistant can check availability and manage an appointment when appropriate.

Does Wazzy measure communications results?

Yes.

Wazzy can record campaign information, such as the group it was sent to, the responses received, and how many of those responses ended up generating an appointment.

Can the clinic know how many patients responded and how many appointments a communication generated?

Yes.

The results may show the responses received and how many of them ended up converting into appointments.

Are communications sent to all clinic patients?

Not necessarily.

The clinic decides which groups or segments should receive each communication.

Are Communications the same as appointment reminders?

No.

Reminders are linked to specific existing appointments.

Comunicaciones is designed to send messages to groups of patients for other purposes, such as notifications, promotions, or campaigns.

Happy birthday

What are Wazzy's birthday greetings?

It is an automation that allows sending a birthday greeting message to patients via WhatsApp on their birthday.

Are birthday greetings sent automatically?

Yes.

Once the automation is set up, Wazzy can send the corresponding message to patients who meet the established conditions.

Can the clinic customize the birthday message?

Yes.

The clinic can adapt the message text to its tone and way of communicating.

Can the greeting include an offer or promotion?

Yes.

The clinic can include an offer in the message if it wants to use this automation also as a loyalty tool.

Is it mandatory to include a promotion in the greeting?

No.

The clinic may use automation solely to congratulate the patient.

What happens if the patient replies to the birthday message?

Wazzy can continue the conversation on WhatsApp.

If the patient shows interest in an offer or wants to book an appointment, the assistant can manage the conversation and guide it toward the calendar.

Can Wazzy book an appointment from a birthday greeting?

Yes.

If the patient responds with interest and wants to book, Wazzy can check availability and manage the appointment.

Are birthday wishes just an automated message?

No.

The message can become the start of a conversation with Wazzy if the patient responds.

General questions about these automations

Are these automations included in Wazzy?

Currently, these automatizations can be activated without a specific additional charge for each module. The applicable price is the one stated in Wazzy's current commercial terms.

Can these automations generate WhatsApp costs?

Yes.

WhatsApp Business Platform messaging costs depend on Meta's rates and conditions and are billed directly by Meta to the clinic.

Does Wazzy charge Meta messaging fees?

No.

The costs corresponding to the WhatsApp Business Platform are billed directly to the clinic by Meta.

Do these automations use the official WhatsApp Business API?

Yes.

Wazzy works through the official WhatsApp Business Platform infrastructure.

Can these automations run even if reception is offline?

Yes, when it comes to processes configured to run automatically.

If a patient responds, Wazzy can continue the conversation when it falls within its capabilities.

Can reception intervene if a patient replies to an automation?

Yes.

The responses are part of WhatsApp conversations and the team can intervene when necessary.

Can automation end in a date?

Yes.

If a patient responds to a communication, birthday greeting, or other automation and wants to book, Wazzy can continue the conversation and manage the appointment when appropriate.

Does the clinic maintain control over the messages that are sent?

Yes.

Automation does not mean that Wazzy has the freedom to create campaigns or promotions on its own initiative. The clinic defines the settings and, when applicable, decides which messages and groups to use.