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Frequently asked questions about Wazzy for aesthetic medicine
Inquire how Wazzy adapts to aesthetic medicine clinics, how it manages patients, treatments, appointments, professionals, and WhatsApp conversations, and how it helps with daily reception operations.
Does Wazzy work for aesthetic medicine clinics?
Yes.
Esthetic medicine is one of the main specialties for which Wazzy is designed.
The assistant can take care of patients via WhatsApp, answer questions about configured treatments and prices, guide requests, manage appointments, and work together with the reception panel and, optionally, the medical CRM.
What can Wazzy do in an aesthetic medicine clinic?
Wazzy can automate an important part of customer service and reception on WhatsApp.
It can answer inquiries about services, pricing, financing, schedules, and location, understand what the patient is looking for, guide the request, check availability, book, modify, or cancel appointments, and transfer the conversation to the team when necessary.
Is Wazzy prepared to work with aesthetic medicine clinics?
Yes.
Wazzy features predefined configurations and structures geared toward aesthetic medicine that serve as a starting point.
Afterwards, each clinic can adapt its treatments, professionals, schedules, prices, information, and operating rules.
Do all aesthetic medicine treatments need to be configured from scratch?
Not necessarily.
Wazzy starts from an initial aesthetic medicine-oriented structure that the clinic can modify and complete according to the treatments and services it actually offers.
Can an aesthetic medicine clinic add its own treatments and services?
Yes.
The clinic can configure its own offering and associate each service with the corresponding professionals, duration, schedules, and agenda rules.
What aesthetic medicine treatments and services can Wazzy manage?
Wazzy can work with the services that the clinic has configured, such as initial assessments, follow-ups, facial or body treatments, injectables, or other services specific to the center.
Each service can be linked to professionals, duration, and schedule rules.
Can Wazzy differentiate between different aesthetic consultation reasons?
Yes.
When the patient explains what they want to improve or what treatment they are asking about, Wazzy can use that information along with the criteria configured by the clinic to direct the request toward an appropriate service or evaluation.
This does not constitute medical advice.
What happens if a patient simply says, “I want to get a treatment”?
Wazzy can ask follow-up questions to better understand what the patient is looking for.
With this information, you can guide the conversation toward an initial assessment or toward the services configured by the clinic, without clinically deciding what treatment is needed.
Can Wazzy guide a patient who doesn't know which treatment to book?
Yes.
It can ask follow-up questions and guide the patient toward an initial assessment or a configured service when appropriate.
Do not clinically decide the appropriate treatment.
Can Wazzy recommend an aesthetic medicine treatment?
Not as an autonomous clinical recommendation.
It can provide information about the treatments offered by the clinic and guide the patient based on the configured criteria, but the final treatment indication rests with the healthcare professional.
Can Wazzy decide if a patient is suitable for an aesthetic treatment?
No.
Wazzy does not determine contraindications, medical suitability, or clinical eligibility for a treatment.
The assessment corresponds to the healthcare professional.
Does Wazzy diagnose medical or aesthetic problems?
No.
Wazzy does not perform medical diagnoses or replace the clinical evaluation of a professional.
Can Wazzy inform about contraindications or risks of a treatment?
It can provide general clinic-configured information, but the individual assessment of contraindications, risks, or suitability is the responsibility of the healthcare professional.
Can Wazzy manage initial aesthetic medicine consultations?
Yes.
The clinic can configure an initial assessment as a differentiated service, with its own duration, professionals, and scheduling rules.
Can Wazzy manage a prior consultation before a treatment?
Yes.
The clinic can configure a prior assessment or consultation as a differentiated service, with its own duration and professionals.
Can Wazzy differentiate between an initial assessment and a treatment or follow-up appointment?
Yes.
The clinic can configure those appointment types separately and assign them different durations, professionals, or conditions.
Can Wazzy manage post-treatment reviews?
Yes.
Reviews can be configured as separate appointments and associated with the corresponding practitioner, duration, and schedule rules.
Can Wazzy manage treatments that require multiple appointments?
Yes.
Wazzy can manage the different appointments required according to the workflow defined by the clinic.
It does not determine by itself the medical plan or the number of sessions the patient needs.
Can Wazzy book multiple sessions for a patient?
Yes, when operations and clinic availability allow.
The number and frequency of the sessions are defined by the professional or the clinic's established procedures; Wazzy is in charge of managing the corresponding appointments.
Can Wazzy manage treatments with different durations?
Yes.
Each service can be configured with a different duration so that the schedule takes the necessary time into account.
Can Wazzy provide information on aesthetic medicine treatments?
Yes.
You can provide the information that the clinic has configured about its services, such as a general description, conditions, approximate duration, or other informative data.
It does not replace individualized medical explanation.
Can Wazzy provide information on aesthetic treatment prices?
Yes.
Can you provide the prices that the clinic has configured in its knowledge base?.
If the price depends on an assessment or individual circumstances, Wazzy informs of that limitation and guides the patient toward an assessment when appropriate.
Can Wazzy provide a personalized quote for an aesthetic treatment?
Only when the clinic has configured closed information that allows it to be answered.
If the price depends on a medical evaluation, amount of product, number of sessions, or other individual variables, Wazzy informs the patient that the quote will be finalized after the corresponding evaluation.
Can Wazzy answer questions about financing?
Yes.
You can report on the financing options and conditions that the clinic has configured.
Can Wazzy report on aesthetic medicine promotions?
Yes.
You can communicate promotions or offers that the clinic has configured.
Do not create promotions or commercial terms on your own that are not defined by the clinic.
Can Wazzy manage different types of professionals in an aesthetic medicine clinic?
Yes.
The clinic can configure doctors, nursing staff, or other professionals and relate them to the services performed by each one.
Can the same treatment be associated with multiple professionals?
Yes.
The clinic can indicate which professionals can perform each service so that Wazzy takes that information into account when checking availability.
Can the patient schedule an appointment with their usual healthcare provider?
Yes.
If you request a specific professional and that professional performs the corresponding service, Wazzy can check their availability.
What happens if the patient has no preference for a professional?
When multiple professionals can perform the service, Wazzy can check availability among the compatible professionals according to the clinic's configuration.
Can Wazzy manage booths or treatment rooms?
Yes.
Rooms or booths can be configured as calendar resources when they are needed to provide certain services.
Can Wazzy coordinate the availability of the professional and the room?
Yes.
When both resources are needed, Wazzy can take into account the availability of the professional and the room to avoid incompatible bookings.
Can Wazzy manage aesthetic medicine appointments outside of reception hours?
Yes.
The patient can check availability, book, modify, or cancel appointments via WhatsApp even when the front desk is offline, always in accordance with the clinic's configuration.
Can the patient change or cancel an aesthetic medicine appointment via WhatsApp?
Yes.
Wazzy can handle the request and update the schedule accordingly.
How does Wazzy handle an aesthetic medicine emergency?
Wazzy can detect situations that may require urgent attention and apply the protocol configured by the clinic, such as instructing the patient to contact the corresponding emergency number.
Wazzy does not perform an independent medical assessment of severity.
Can Wazzy decide if a reaction after a treatment is urgent?
No.
Wazzy does not clinically determine the severity of a reaction nor does it replace the evaluation of a healthcare professional.
Does Wazzy analyze photographs to recommend or evaluate an aesthetic treatment?
No.
Wazzy can receive images via WhatsApp, but does not provide medical evaluation, diagnosis, or treatment recommendations based on them.
What happens if a patient sends a photograph or document via WhatsApp?
Wazzy can notify the team that the file has been received.
If the clinic uses the medical CRM, it can offer the team the option to attach it to the patient's file, always with human confirmation.
What does a medical CRM add to an aesthetic medicine clinic?
It allows expanding the patient file with clinical history, professional notes, documents, images, and consent evidence.
Can an aesthetic medicine clinic store photographs in the medical CRM?
Yes.
Photographs and other documents can be associated with the patient's medical record when the authorized team incorporates them.
What happens if a professional falls ill and has scheduled appointments?
The team or the professional themselves, when they have the corresponding permissions, can register an absence from the reception panel.
If it affects existing appointments, Wazzy can notify the affected patients via WhatsApp and chat with them to manage a new appointment.
What sets Wazzy apart from a generic chatbot for an aesthetic medicine clinic?
Wazzy is not limited to answering questions.
It can understand what the patient is looking for, guide the request, check real-time availability, manage appointments, and connect the conversation with the Reception Panel operations.
What sets Wazzy apart from an online booking system for aesthetic medicine?
An online booking system typically allows the patient to directly select a service and a time slot.
Wazzy allows the patient to first explain what they are looking for, resolve doubts, and receive guidance before managing the appointment within WhatsApp.
Do you want to keep exploring Wazzy?
Check how the AI assistant on WhatsApp, the schedule, the reception panel, the medical CRM, and the rest of the platform's functionalities work.
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