Meta Tech Provider
Learn what Wazzy is, how it works, and the role it plays in WhatsApp customer service, appointment management, and the daily operations of a clinic.
Wazzy is a conversational WhatsApp AI assistant for clinics. It assists patients, answers questions about the clinic, and manages appointments through natural conversations on WhatsApp.
In addition, it includes a reception dashboard so the team can manage patients, conversations, appointments, and schedules from the same environment.
Wazzy is used to automate part of a clinic's daily reception work, especially conversations coming in via WhatsApp and appointment management.
It can answer inquiries, guide the patient to the appropriate service, check availability, book, modify, or cancel appointments, and transfer the conversation to the team when necessary.
Wazzy uses conversational artificial intelligence, so it can perform some functions traditionally associated with a chatbot, but it does not work through a closed menu of responses or buttons.
The patient can write in their own words and Wazzy interprets the conversation to respond and perform actions related to the clinic and their appointments.
Not as a main product.
Wazzy is a conversational AI assistant via WhatsApp for clinics. It includes a reception dashboard to manage patients, conversations, appointments, schedules, and front desk operations. In addition, clinics that need it can expand Wazzy with a medical CRM.
A traditional chatbot usually relies on menus, buttons, or predefined paths.
Wazzy maintains conversations in natural language. The patient can explain what they need in their own words, and Wazzy uses that information to respond, guide the request, and manage actions such as booking or modifying an appointment.
A traditional CRM focuses mainly on storing and organizing customer or patient information.
Wazzy part of the conversation: it assists the patient via WhatsApp and can interact with the schedule and other reception processes. This activity is connected to the reception panel included in Wazzy.
An online booking system typically allows the patient to check availability and select an appointment.
Wazzy adds a conversational layer: the patient can explain what they need via WhatsApp, ask questions, receive guidance, and manage their appointment within the conversation itself. This activity is also connected to the reception panel and the clinic's schedule.
Wazzy automates a part of the tasks normally handled by the front desk via WhatsApp, such as answering inquiries and managing appointments.
However, it is not intended to replace all the functions of a front desk team. It is designed to work alongside the clinic staff, who can supervise conversations and intervene when necessary.
Wazzy includes the conversational WhatsApp assistant and a reception panel with tools to manage patients, conversations, appointments, calendar, professionals, treatment rooms, and operational analytics.
In addition, there are extra features and an optional medical CRM expansion.
The conversational WhatsApp AI assistant and the reception panel form the core of Wazzy.
From there, the clinic can expand the product with the medical CRM and activate additional features according to its needs, such as appointment reminders, communications, or other available automations.
It is the management environment included with Wazzy and is primarily intended for the clinic's reception team.
It centralizes patients, conversations, appointment history, schedule, professionals, treatment rooms, and other necessary information to manage daily operations.
The medical CRM is an optional expansion of the reception panel.
Add features oriented to the healthcare team, such as clinical history, documents, images, X-rays, consents, and other capabilities related to the patient's medical record.
No. The medical CRM is an optional extension.
Wazzy's assistant already includes the necessary reception dashboard to manage patients, conversations, appointments, and schedule.
Wazzy specializes in clinics and businesses in the healthcare sector.
Currently, the main positioning is focused on dental clinics, physiotherapy and osteopathy, aesthetic medicine, and dermatology, in addition to other clinics and healthcare businesses.
Wazzy is specifically focused on clinics and businesses in the healthcare sector.
This specialization allows for better adaptation of the product, configurations, and processes to a clinic's way of working.
Wazzy is especially aimed at medium and large clinics that manage multiple professionals, a significant volume of patients, and a reception with many conversations and appointments.
It can also be used in smaller clinics, but the primary focus is on organizations where front-desk automation generates a greater operational impact.
Yes.
Although Wazzy's primary focus is medium and large clinics, a smaller clinic can also use it if it needs to automate WhatsApp customer service and appointment management.
Chains are not currently the main focus of the product.
Wazzy is primarily targeted at individual medium and large clinics. Specific multi-site management capabilities will be considered as the product evolves.
Yes.
Wazzy can assist both individuals contacting the clinic for the first time and patients who have previously interacted. When the patient already exists in Wazzy, their activity can be linked to their file, their conversations, and their appointment history.
Yes.
The clinic can configure the different services and treatments it offers, along with the necessary information for Wazzy to respond to patients and correctly guide appointment requests.
Yes.
Wazzy can work with multiple professionals and take their availability into account when managing appointments. It can also coordinate the availability of professionals with the occupancy of treatment rooms or spaces.
Wazzy is designed to automate repetitive tasks and conversations that do not require human intervention, not to eliminate team control.
Reception can view conversations in real time, intervene whenever they want, and take over any conversation that needs personal attention.
Yes.
The team can intervene from Wazzy's Inbox or reply directly from the WhatsApp Business app. When someone takes control, they can continue the conversation with the available context.
The assistant can handle conversations and manage configured tasks outside of regular reception hours.
This allows a patient to consult information or request an appointment even if the clinic is closed.
Among other tasks, Wazzy can automate initial WhatsApp support, answers about the clinic, guidance toward services, appointment booking and modification, reminders, certain communications, and other reception-related processes.
Available features depend on the configuration and modules activated by each clinic.
No.
Wazzy does not diagnose or replace the judgment of a healthcare professional. It can use the information provided by the patient to direct a request toward a service or professional configured by the clinic, but it does not perform an autonomous medical assessment.
WhatsApp is the main channel for conversation with the patient and a core part of Wazzy.
The clinic team manages operations from the Wazzy platform, where it has the reception panel, calendar, conversations, and other tools.
Not necessarily.
Wazzy can operate on the same WhatsApp Business number the clinic already uses, allowing the team to continue using WhatsApp Business while the assistant runs in parallel.
No.
The clinic can continue using the WhatsApp Business application on the same number while Wazzy runs in parallel using Meta's official capabilities.
The team can take control of the conversation and continue speaking directly with the patient. Wazzy is designed to coexist with human intervention when necessary.
Yes.
The team can view all conversations, including those that Wazzy is managing automatically, and intervene whenever they deem necessary.
Yes.
Conversations appear in Wazzy's Inbox and can be monitored while the assistant manages them. The team can step in whenever needed.
Not completely.
Wazzy starts from standard configurations and services adapted to different types of clinics. Afterwards, each client can adapt that information to their specific operations, services, and needs.
Wazzy uses the data and configurations available on the platform to work and generate certain metrics and analyses.
Wazzy does not independently modify clinic information or make operational decisions without team control.
Wazzy is specifically designed for clinics and connects the conversation with real reception processes, such as patients, appointments, schedules, professionals, and rooms.
It is not simply a chat interface: the goal is for the conversation to end in an action within the clinic's operations.
Wazzy seeks to reduce the burden of repetitive reception work and prevent opportunities from depending on one person being able to respond immediately to every message.
The objective is for patients to be able to receive care and manage their appointments via WhatsApp while the team maintains control of operations.
Because clinics have specific needs for patient management, scheduling, professionals, treatment rooms, health information, and WhatsApp support that are not solved the same way as in other types of business.
Specialization makes it possible to adapt the product and its configurations to those processes.
It means that the patient can maintain a conversation using natural language, instead of having to rely solely on menus or select predefined options.
Wazzy interprets what the patient needs and responds or performs the actions configured for that case.
Yes. Wazzy is designed to work alongside the team.
It can automatically handle certain conversations and tasks while humans monitor the activity and intervene when human judgment or personalized attention is required.
No.
Appointment management is one of its main functions, but Wazzy also answers patient questions, provides clinic information, directs requests, routes conversations to the team, and connects all that activity with the reception dashboard.
No.
The patient communicates with the clinic via WhatsApp as they normally would. They do not need to install Wazzy or access a different platform.
The reception panel and the rest of Wazzy's tools are used by the clinic team.
Yes.
In the European Union, AI systems that interact directly with people must inform them from the start of the first interaction that they are speaking with an artificial intelligence system, unless it is obvious.
For this reason, Wazzy's first message informs the patient that the conversation is being handled by an AI. In addition, it includes access to the relevant data protection information so that the patient can check how their personal data is processed.
Yes.
From the patient's perspective, the channel is still WhatsApp. They don't have to download an app or learn how to use a new platform.
No.
Wazzy operates with its own schedule and reception panel. The clinic can use it without connecting it to other management software. The only external integration currently available is Google Calendar.
Not necessarily. Wazzy has its own schedule and reception panel. It currently does not integrate with third-party clinical management software; the only external integration available is Google Calendar. The fit depends on how each clinic currently works.
Check how the AI assistant on WhatsApp, the schedule, the reception panel, the medical CRM, and the rest of the platform's functionalities work.
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