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Frequently asked questions about Wazzy for dermatology
Inquire how Wazzy adapts to dermatology clinics, how it manages appointments, patients, professionals, and WhatsApp conversations, and how it helps with daily reception operations.
Is Wazzy suitable for dermatology clinics?
Yes.
Dermatology is one of the main specialties for which Wazzy is designed.
The assistant can care for patients via WhatsApp, answer questions about the clinic, guide requests, manage appointments, and work together with the reception panel and, optionally, the medical CRM.
What can Wazzy do in a dermatology clinic?
Wazzy can automate an important part of customer service and reception on WhatsApp.
It can answer inquiries about services, prices, schedules, and location, understand the reason for the visit, guide the patient, check availability, book, reschedule, or cancel appointments, and transfer the conversation to the team when necessary.
Is Wazzy prepared to work with dermatology clinics?
Yes.
Wazzy features predefined settings and structures tailored for dermatology that serve as a starting point.
Afterwards, each clinic can adapt its services, professionals, schedules, prices, information, and operating rules.
Do all dermatology services need to be configured from scratch?
Not necessarily.
Wazzy starts from an initial dermatology-oriented structure that the clinic can modify and complete according to the services it actually offers.
Can a dermatology clinic add its own services?
Yes.
The clinic can configure its own offering and associate each service with the corresponding professionals, duration, schedules, and agenda rules.
What dermatology services can Wazzy manage?
Wazzy can work with the services that the clinic has configured, such as initial consultations, check-ups, dermatological evaluations, and other types of visits specific to the center.
Each service can be associated with professionals, duration, and schedule rules.
Can Wazzy differentiate between different reasons for dermatological consultation?
Yes.
When the patient explains what is happening, Wazzy can use that information along with the criteria configured by the clinic to guide the request toward a compatible type of appointment or professional.
This does not constitute a dermatological diagnosis.
What happens if a patient simply says “I want an appointment with dermatology”?
Wazzy can ask follow-up questions to better understand the reason for the inquiry before checking availability.
If that information is necessary, you can use it to guide the patient toward the appropriate type of appointment based on the clinic's setup.
Can Wazzy guide a patient who doesn't know what type of appointment to book?
Yes.
It can ask follow-up questions and use the criteria configured by the clinic to guide you toward an initial assessment or the appropriate type of visit.
It does not make a diagnosis.
Can Wazzy guide between a medical consultation and another type of dermatological service?
Yes, once the clinic has defined the corresponding criteria.
Wazzy can use the reason for the visit to guide the patient toward the configured services, but it does not clinically determine what they need.
Can Wazzy diagnose a skin injury or disease?
No.
Wazzy does not perform dermatological diagnoses or replace the assessment of a healthcare professional.
Can Wazzy tell what dermatological treatment a patient needs?
Not as a clinical decision.
You can guide the patient toward an assessment or toward the services configured by the clinic, but the indication of treatment corresponds to the healthcare professional.
Can Wazzy manage initial dermatology consultations?
Yes.
The clinic can configure an initial consultation as a distinct service, with its own duration, professionals, and scheduling rules.
Can Wazzy differentiate between an initial consultation and a follow-up?
Yes.
The clinic can configure both appointment types separately and assign them different durations, professionals, or conditions.
Can Wazzy manage mole checks or other periodic check-ups?
Yes.
The clinic can configure this type of review as a service or appointment type and define its duration and the professionals who perform it.
This does not imply that Wazzy evaluates moles or determines if a suspicious lesion exists.
Can Wazzy manage treatments or follow-ups that require multiple appointments?
Yes.
Wazzy can manage the various appointments the patient needs within the calendar.
The need, frequency, and follow-up plan are defined by the healthcare professional.
Can Wazzy book multiple follow-up appointments?
Yes, when operations and clinic availability allow.
Wazzy can manage multiple appointments, but he does not decide on his own how many the patient needs.
Can Wazzy manage appointments with different durations?
Yes.
Each service can be configured with a different duration so that the schedule takes the necessary time into account.
Can Wazzy provide information about the clinic's dermatological services?
Yes.
You can provide the information that the clinic has configured about its services.
It does not replace the individualized medical explanation the patient may need.
Can Wazzy provide information on dermatology prices?
Yes.
You can provide the prices set by the clinic.
If a service requires a prior assessment or the cost depends on the specific case, Wazzy informs the patient of that circumstance and does not offer a fixed price.
Can Wazzy answer questions about insurance or mutual funds?
Yes.
You can report on the insurance companies, mutual funds, or conditions that the clinic has configured.
Can Wazzy manage multiple dermatologists in the same clinic?
Yes.
The clinic can configure multiple dermatologists, link them to the services each one performs, and manage their respective availabilities.
When the patient has no preference for a professional, Wazzy can check availability among the compatible dermatologists according to the configuration.
Can the same dermatological service be associated with multiple professionals?
Yes.
The clinic can indicate which professionals can perform each service so that Wazzy takes that information into account when checking availability.
Can the patient make an appointment with their usual dermatologist?
Yes.
If you request a specific professional and that professional performs the corresponding service, Wazzy can check their availability.
Can Wazzy manage consultation rooms?
Yes.
Rooms can be configured as calendar resources when they are needed to provide certain services.
Can Wazzy coordinate the availability of the dermatologist and the room?
Yes.
When both resources are needed, Wazzy can take into account the availability of the professional and the room to avoid incompatible bookings.
Can Wazzy handle dermatology appointments outside of front desk hours?
Yes.
The patient can check availability, book, modify, or cancel appointments via WhatsApp even when the front desk is offline, always in accordance with the clinic's configuration.
Can the patient change or cancel a dermatology appointment via WhatsApp?
Yes.
Wazzy can handle the request and update the schedule accordingly.
How does Wazzy handle a dermatological emergency?
Wazzy can detect situations that may require urgent attention and apply the protocol configured by the clinic, such as instructing the patient to contact the corresponding emergency number.
Wazzy does not perform an independent medical assessment of severity.
Can Wazzy decide if a dermatological lesion is urgent?
No.
Wazzy does not clinically determine the severity of an injury, symptom, or reaction.
The evaluation corresponds to a healthcare professional.
Does Wazzy analyze photographs of skin lesions?
No.
Wazzy can receive images via WhatsApp, but it does not perform medical assessments, diagnoses, or clinical classifications of an injury from the photograph.
Can Wazzy assess whether a mole looks suspicious based on a description or photograph?
No.
Wazzy does not evaluate lesions or determine whether a mole, spot, or other skin alteration may be suspicious.
It can guide the patient to a consultation according to the configured rules, but the evaluation belongs to the dermatologist.
What happens if a patient sends a photograph of a lesion via WhatsApp?
Wazzy can notify the team that the image has been received.
If the clinic uses the medical CRM, it can offer the team the option to attach it to the patient file, always with human confirmation.
Does Wazzy analyze medical reports, biopsies, or tests?
No.
Wazzy does not perform automatic clinical interpretation of medical reports, biopsies, results, images, or tests.
What happens if the patient sends a report or document via WhatsApp?
Wazzy can notify the team that the file has been received.
If the clinic uses the medical CRM, it can offer the team the option to attach it to the corresponding file, always with human confirmation.
What does a medical CRM add to a dermatology clinic?
It allows expanding the patient record with clinical history, professional notes, documents, photographs and other images, as well as consent evidence.
Can a dermatology clinic store photographs in the medical CRM?
Yes.
Photographs and other documents can be associated with the patient's medical record when the authorized team incorporates them.
What happens if a dermatologist gets sick and has scheduled patients?
The team or the professional themselves, when they have the corresponding permissions, can register an absence from the reception panel.
If it affects existing appointments, Wazzy can notify the affected patients via WhatsApp and chat with them to manage a new appointment.
Can a clinic offering dermatology and aesthetic medicine manage both areas with Wazzy?
Yes.
The clinic can configure services and professionals from both areas within the same workflow and associate each appointment with the corresponding professionals and rules.
Wazzy continues to use the criteria configured by the clinic to guide the request without making clinical decisions.
What sets Wazzy apart from a generic chatbot for a dermatology clinic?
Wazzy is not limited to answering questions.
It can understand the reason for consultation, guide the patient, check real-time availability, manage appointments, and connect the conversation with the operations of the reception dashboard.
What sets Wazzy apart from an online scheduling tool for dermatology?
An online booking system typically allows the patient to directly select a service and a time slot.
Wazzy allows the patient to first explain what they need, resolve doubts, and receive guidance before managing the appointment within WhatsApp.
Do you want to keep exploring Wazzy?
Check how the AI assistant on WhatsApp, the schedule, the reception panel, the medical CRM, and the rest of the platform's functionalities work.
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