Frequently asked questions about Wazzy for physiotherapy and osteopathy

Does Wazzy work for physical therapy clinics?

Yes.

Physiotherapy is one of the main specialties for which Wazzy is designed.

The assistant can care for patients via WhatsApp, answer questions about the clinic, guide requests, manage appointments, and work together with the reception panel and, optionally, the medical CRM.

Does Wazzy also work for osteopathy?

Yes.

Wazzy can be used in physiotherapy centers, osteopathy centers, or clinics that combine both disciplines.

What can Wazzy do in a physiotherapy clinic?

Wazzy can automate an important part of customer service and reception on WhatsApp.

It can answer queries about services, prices, and schedules, understand what the patient needs, guide the request, check availability, book, modify, or cancel appointments, and transfer the conversation to the team when necessary.

Is Wazzy prepared to work with physical therapy clinics?

Yes.

Wazzy features predefined settings and structures oriented toward physical therapy and osteopathy that serve as a starting point.

Afterwards, each clinic can adapt its services, professionals, schedules, prices, and operating rules.

Do all physical therapy services need to be configured from scratch?

Not necessarily.

Wazzy starts from an initial structure that the clinic can modify and complete according to the services it actually offers.

Can a physical therapy clinic add its own services?

Yes.

The clinic can configure its services and associate them with the corresponding professionals, duration, schedules, and appointment rules.

What physiotherapy services can Wazzy manage?

Wazzy can work with the services that the clinic has configured, such as initial assessments, physiotherapy sessions, osteopathy, rehabilitation, follow-ups, or other services specific to the center.

The specific configuration depends on the actual offer of each clinic.

Can Wazzy differentiate between different physiotherapy consultation reasons?

Yes.

When the patient explains what is happening to them, Wazzy can use that information and the criteria configured by the clinic to direct the request toward a compatible service or professional.

This does not constitute a physical therapy evaluation or a diagnosis.

What happens if a patient simply says “I want a physical therapy appointment”?

Wazzy can ask follow-up questions to understand what the patient needs before checking availability.

For example, you can ask for the reason for the visit when that information is necessary to determine which service or professional is appropriate.

Can Wazzy guide a patient who doesn't know what type of session to book?

Yes.

It can ask follow-up questions and use the criteria configured by the clinic to guide you toward an initial assessment or the appropriate service.

It does not make a diagnosis or decide clinical treatment.

Can Wazzy ask what is wrong with the patient?

Yes.

You can ask the patient to briefly describe the reason for the visit and use that information to guide the request according to the clinic's setup.

It does not perform a clinical assessment.

Can Wazzy interpret the patient's symptoms?

You can use the patient's description to steer the conversation toward the configured services.

It does not clinically interpret symptoms, diagnose injuries, or replace the evaluation of a physical therapist.

Can Wazzy diagnose an injury?

No.

Wazzy does not perform medical or physical therapy diagnoses.

Can Wazzy tell what physiotherapy treatment a patient needs?

Not as a clinical decision.

It can guide the patient toward an initial assessment or toward one of the configured services, but the prescription of treatment is the responsibility of the healthcare professional.

Can Wazzy decide if a patient needs physiotherapy or osteopathy?

Not as a clinical decision.

It can guide the request based on the services and criteria configured by the clinic, but it does not clinically determine which discipline the patient needs.

Can Wazzy handle initial physiotherapy assessments?

Yes.

The clinic can configure an initial assessment as a differentiated service, with its own duration, professionals, and scheduling rules.

Can Wazzy differentiate between an initial assessment and a follow-up session?

Yes.

The clinic can configure both types of appointment separately and assign them different durations, professionals, or rules when necessary.

Can Wazzy manage treatments that require multiple sessions?

Yes.

Wazzy can manage the various appointments the patient needs within the calendar.

The number of sessions and the therapeutic plan are defined by the professional.

Can Wazzy book multiple sessions for a patient?

Yes, when operations and clinic availability allow.

Wazzy can manage multiple appointments, but it does not decide on its own how many sessions the patient needs.

Can Wazzy manage recurring physical therapy appointments?

It can manage multiple appointments within a treatment, but it does not automatically determine a recurring therapeutic schedule.

The need and frequency of the sessions are up to the professional.

Can Wazzy manage sessions of different durations depending on the type of treatment?

Yes.

The clinic can set different durations for each service, for example, an initial assessment, a follow-up session, or another type of treatment.

Can Wazzy manage different types of professionals in a physiotherapy clinic?

Yes.

The clinic can configure physiotherapists, osteopaths, or other professionals and link them to the services performed by each one.

Can the same service be associated with multiple physical therapists?

Yes.

The clinic can indicate which professionals can perform each service so that Wazzy takes that information into account when checking availability.

Can the same physiotherapist perform multiple services?

Yes.

A professional can be associated with different services within the clinic setting.

Can Wazzy manage sessions with different professionals within the same therapeutic process?

Yes.

If the clinic works with multiple professionals, each appointment can be assigned based on the service, the corresponding professional, and the configured availability.

Can the patient book an appointment with their usual physical therapist?

Yes.

If the patient requests a specific professional and that professional performs the corresponding service, Wazzy can check their availability.

What happens if the patient has no preference for a physical therapist?

When multiple professionals can perform the service, Wazzy can check availability among the compatible professionals according to the clinic's configuration.

Can Wazzy manage booths or treatment rooms?

Yes.

Rooms or booths can be configured as calendar resources when they are needed to provide certain services.

Can Wazzy coordinate the availability of the physiotherapist and the room?

Yes.

When both resources are needed, Wazzy can take into account the availability of the professional and the room to avoid incompatible bookings.

Can Wazzy manage physiotherapy devices or equipment as a resource?

Currently, standard resource management focuses on professionals and rooms or booths.

Specific equipment is not part of the current standard management.

Can Wazzy manage physiotherapy appointments outside of reception hours?

Yes.

The patient can check availability, book, reschedule, or cancel appointments via WhatsApp even when the reception is offline, always in accordance with the clinic's configuration.

Can the patient change or cancel a physiotherapy session via WhatsApp?

Yes.

Wazzy can handle the request and update the schedule accordingly.

Can Wazzy provide information on physical therapy prices?

Yes.

Can you provide the prices that the clinic has configured in its knowledge base?.

Can Wazzy inform about vouchers or session packages?

Yes.

It can communicate prices, terms, or information about voucher packages that the clinic has set up.

Does Wazzy manage the balance or consumption of physiotherapy voucher packages?

Currently not as a standard feature.

Wazzy does not specifically track how many sessions are left in a prepaid voucher or package.

Can Wazzy answer questions about insurance or mutual funds?

Yes.

You can report on the insurance companies, mutual funds, or conditions that the clinic has configured.

How does Wazzy handle a physiotherapy emergency?

Wazzy can detect situations that may require urgent attention and apply the protocol configured by the clinic, such as instructing the patient to contact the corresponding emergency number.

Wazzy does not perform a medical assessment of urgency.

Can Wazzy decide if pain or an injury is urgent?

No.

Wazzy does not clinically determine the severity of symptoms nor does it replace the evaluation of a healthcare professional.

Does Wazzy analyze photographs, reports, or medical tests sent by the patient?

No.

Wazzy can receive those files via WhatsApp, but it does not perform a medical or physiotherapeutic interpretation of their content.

What happens if a patient sends a report or document via WhatsApp?

Wazzy can notify the team that a file has been received.

If the clinic uses the medical CRM, it can offer the team the option to attach it to the patient's file, always with human confirmation.

What does a medical CRM add to a physiotherapy clinic?

It allows expanding the patient file with clinical history, professional notes, documents, images, and consent evidence.

Does the medical CRM include specific physiotherapy features?

Currently, the core of the medical CRM is common to the different specialties.

Does the medical CRM include specific management for physiotherapy vouchers?

Currently not as a standard feature.

The specific management of prepaid vouchers or sessions is not part of the current core of the medical CRM.

What happens if a physical therapist gets sick and has scheduled patients?

The team or the professional themselves, when they have the corresponding permissions, can register an absence from the reception panel.

If it affects existing appointments, Wazzy can notify the affected patients via WhatsApp and chat with them to find a new appointment.

Can Wazzy reschedule the patients affected by a physiotherapist's absence?

Yes.

You can contact each patient, check new availability, and manage a new appointment.

It does not unilaterally assign a new date without the patient's participation.

Can Wazzy be used in both a physiotherapy and an osteopathy clinic at the same time?

Yes.

The clinic can configure both disciplines, their services, and the professionals working in each.

Can Wazzy be used in a multidisciplinary clinic?

Yes.

It can work with different services and professionals within the same clinic as long as they are correctly configured.

What sets Wazzy apart from a generic chatbot for a physiotherapy clinic?

Wazzy is not limited to answering questions.

You can use the reason for the visit to guide the patient, check real-time availability, manage appointments, and connect the conversation with the operations of the reception dashboard.

What sets Wazzy apart from an online booking system for physical therapy?

An online scheduling tool typically allows the patient to choose directly between different time slots.

Wazzy allows the patient to explain what they need first, resolve doubts, and guide the request before searching for and managing the appointment within WhatsApp.